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15 minutes on the phone with the Escalation Manager and the issue is now fixed for me and I can launch the game again, without the need to uninstall the game. He did the same as the link above, where he ended certain processes and now the game launches. Said they will be pushing out an update soon to all who own SA.
@xGBx_Boogie was it exactly as the steps in the link above? That is awesome. Glad to know Webroot, who's gotta be like 1/40th the size of EA has someone there who wants to fix bugs they didn't even create so their users can continue to use their product. Good on you for getting that done.
- xGBx_Boogie5 years agoNew Adventurer
@NeonDogeCoinYeah pretty much. I contacted them, they gave me times to choose from on when to be called. They called me right at the time I set. He then remoted into my computer, stopped certain Webroot processes, restarted my computer and then the game was able to launch. Literally no more than 15 minutes on the phone.