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pupsnz's avatar
pupsnz
4 years ago
Solved

Loadout unavailable

Product: Battlefield 2042 Platform:Xbox Series X Please specify your platform model. Microsoft Xbox Series X Are you using any software with an overlay? No Which part of the game is the issue hap...
bug
  • Straatford87's avatar
    Straatford87
    3 years ago

    Hi everyone,

    As part of Update 4.0 we have included a fix for the most common cause of the empty Loadout screen bug. We've since been monitoring the frequency of this bug via our tools, and we're happy to report that we've resolved the majority of occurrences.

    We did find another very rare occurrence of this issue. However, it is infrequent and our expectation is that the majority of you will not experience it. We're targeting a fix for that in a future update.

    Lastly, we'd like to say a big thank you for your reports and patience while we've worked to resolve the different bugs that could cause your Loadout to be empty. 

zzzNARDSzzz's avatar
zzzNARDSzzz
4 years ago

Product: Battlefield 2042
Platform:PlayStation 5 Digital Edition
Please specify your platform model. Sony PlayStation 5
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Multiplayer
Which part of the mode? Conquest
Please select your region South America
On which server did this happen? Unknown, all
When did this happen? (dd.mm.yy hh:mm) 11/15, 11/16
Summarize your bug Weapon, loadout, gadgets all blank and unselectable. Can’t change anything, gadget completely missing
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Unknown
What happens when the bug occurs? No gadget, can’t change equipment
What should be happening instead? Equipment selectable

‌

Product: Battlefield 2042
Platform:PlayStation 5 Digital Edition
Please specify your platform model. Sony PlayStation 5
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Multiplayer
Which part of the mode? Conquest
Please select your region South America
On which server did this happen? All servers
When did this happen? (dd.mm.yy hh:mm) 11/15/21 and 11/16/21
Summarize your bug When starting a game there is no secondary gadget equipped, only specialist gadget. When attempting to switch load outs mid game the loadout options do not appear on screen. All equipment slots along the bottom of the screen are blank. After moving to an equipment slot the the options for that slot appear but are not selectable (I push x to select a different gun and that gun is not equipped on respawn). The gadget is completely missing, even the icon on the HUD is missing. None of this occurred the first 2 days I played the game…this started yesterday and persists today. In summary: there is no gadget other than the specialist gadget and equipment cannot be changed mid game.
How often does the bug occur? Often (50% - 99%)
Steps: How can we find the bug ourselves? Unknown, it’s just happened out of the blue.
What happens when the bug occurs? I have no gadget, and cannot change equipment/loadout mid-game
What should be happening instead? Gadget should be equipped, equipment selectable

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