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pupsnz's avatar
pupsnz
4 years ago
Solved

Loadout unavailable

Product: Battlefield 2042 Platform:Xbox Series X Please specify your platform model. Microsoft Xbox Series X Are you using any software with an overlay? No Which part of the game is the issue hap...
bug
  • Straatford87's avatar
    Straatford87
    3 years ago

    Hi everyone,

    As part of Update 4.0 we have included a fix for the most common cause of the empty Loadout screen bug. We've since been monitoring the frequency of this bug via our tools, and we're happy to report that we've resolved the majority of occurrences.

    We did find another very rare occurrence of this issue. However, it is infrequent and our expectation is that the majority of you will not experience it. We're targeting a fix for that in a future update.

    Lastly, we'd like to say a big thank you for your reports and patience while we've worked to resolve the different bugs that could cause your Loadout to be empty. 

B8zanator's avatar
B8zanator
4 years ago

Product: Battlefield 2042
Platform:PlayStation 5 Digital Edition
Please specify your platform model. Sony PlayStation 5 Digital Edition
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Multiplayer
Which part of the mode? Conquest
Please select your region Australia
On which server did this happen? Random
When did this happen? (dd.mm.yy hh:mm) 12/11/2021
Summarize your bug After one or two rounds, when I load into the next round, all load outs disappear from the load in screen and I can’t choose or change my load out. If I spawn in, I will be missing my gadget and customised plus menu options disappear. Rebooting the game currently fixes this, but only for another game or two.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? After one round on PS5, remain in same game and on next round the loadouts are gone
What happens when the bug occurs? No selectable load outs and missing gadgets
What should be happening instead? Load outs should be on deploy screen

‌

Update: it seems to bug out and lose the load out whenever I earn a new attachment or level up… no confirmation on this yet

Normandy-Hitchi's avatar
Normandy-Hitchi
4 years ago

Product: Battlefield 2042
Platform:Xbox Series X
Please specify your platform model. Microsoft Xbox Series X
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Game Menu
In which game menu were you when the bug occurred? Spawn menu, soldier selection
Please select your region Europe
On which server did this happen?
When did this happen? (dd.mm.yy hh:mm)
Summarize your bug I tried to adjust my soldier equipment. Changed the weapon. Closed the menu and spawned. But the changes were forfeited. Then I redeployed. Wanted to redo my weapon change, switched to the next equipment element, switched back to the main gun - changes were forfeited again. After this I tried to select a preset loadout. I selected it and again I ended up with the sniper rifle for my operator (Casper in this case) once I spawned. Last test: Another operator: Tried all the above mentioned steps and got the same result. This time I was trying the Russian Operator with the sentry gun perk.
How often does the bug occur? Rarely (0% - 9%)
Steps: How can we find the bug ourselves? Good question, maybe check the code how the loadout UI is being processed. Maybe the form cannot be submitted under specific conditions. Side note: I was playing on XBox SX with my friends from PC via crossplay.
What happens when the bug occurs? I cannot change any loadout element.
What should be happening instead? Loadout adjustment.

‌

Hey guys,

First of all, this bug only appeared ONCE to me, but since rejoining a match isn't a suitable workaround for this kinda issues, I need you guys to know this is a thing occuring in the game.

I started playing with friends on PC first. But after one round I decided to switch to my XBox and join them via crossplay.

Joining, compared to other tries joining friends, worked out perfectly. Once we four were in a party, the squad leader initiated the quick search for breakthrough and the map loaded.

But once in the game, the above mentioned issues appeared.

It would be nice if you could investigate this, since there seems to be another "locked loadout" related issue as well.

Thanks in advance and best regards.

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