Never cheated in any game since cheat codes on ps2, someone help!!!
Product: Battlefield 2042
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number 5700 xt
Enter RAM memory size in GB 32
Are you using any software with an overlay? Yes
If yes, can you list them here? game bar, discord
If you disable this software, does that have any effect? No
Which part of the game is the issue happening in? Multiplayer
Which part of the mode? Conquest
Please select your region North America
On which server did this happen? all
When did this happen? (dd.mm.yy hh:mm) 12/18/2021
Summarize your bug I contacted EA on 12/16/2021 regarding my linked twitch prime account. I needed assistance unlinking my old prime account and linking the new one, since they make it impossible to do on your own for some reason. I wanted to claim the battlefield 2042 loot. After speaking with multiple people, someone finally helped me link my new account. Two days later I received an email stating that I have been banned from BF2042 for "cheating" with EA's vague definition of cheating included in the email. I didn't cheat, I think I would know if I was using cheats/hacks, I am 1000% sure there is nothing on my pc that could be used to cheat in battlefield. The only thing I can think of is that since youre only technically supposed to have one prime account per EA account in its lifetime and i got assistance linking a new account, it somehow triggered that I am illegally obtaining items in game or something. I don't know what happened. I have disputed my ban 50 times, spoken with dozens of useless people on the phone and text chat, as well as participated in the now closed thread here regarding this topic. That was a 165 page thread and basically nobody in there got this issue resolved. Something is wrong with the anti cheat, I play numerous other games with EAC and I have literally never had a problem. I truly believe the anti cheat wasn't implemented into the game 100% properly and this is causing myself and others to be banned for no reason. I am requesting that someone who has the power to contact someone that works at EA to please step up as if this issue was effecting you personally, and take whatever steps you would take for yourself to solve it for me. I only have my word here, I dint cheat, and i could give a million reasons to back up my claim, but in all honesty would someone that used hacks try to get a human to further review their account knowing they used hacks and that the person investigating their account will most certainly not unban them? I wouldnt be wasting so much time trying to get to the bottom of this if i didnt truly think i was innocent, and i really wish someone would take me seriously. I have reached out every way possible including social media EA Help accounts and I am just blown away that there isn't one person that can help me or the other 100+ ppl complaining about this. Anyone that thinks I cheated, I just ask you to make believe this is happening to you and act accordingly, I know it sounds sketchy but all I can say is I DIDN'T CHEAT
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? check my account
What happens when the bug occurs? banned immediately for no reason
What should be happening instead? i shouldnt be banned because i didnt cheat
someone please help get my account unbanned, i assure you that if you stick your neck out for me and get someone to look into this, you wont be disappointed and you will see i certainly did not cheat by any definition of the word. I truly believe linking the second twitch prime account triggered something, i just need someone to investigate properly
