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KDA_Wolfie's avatar
KDA_Wolfie
3 years ago
Solved

PC - GetDeviceRemovedReason failed with DXGI_ERROR_DEVICE_HUNG on ROG G15 Laptop

Hi Everyone,  I'm playing on my ROG Zephyrus G15 laptop. Usually I play games using the "Turbo" setting in armory crate but playing BF 2042 using Turbo only leads to crashes. So I have to use the "P...
technical issues
  • Rokebo73's avatar
    Rokebo73
    3 years ago

    @KDA_Wolfie  hey man !
    Yeah there are issues with armoury crate and AI Suite also.
    If ya google for it , you will see many people with turbo enabled got game crashes.

    What i read is , to uninstall armoury crate (with tool) and ai suite if its installed !
    Some did reinstall windows without armoury crate / ai suite !!!

    if ya need LED controller then you could use this:
    https://www.asus.com/campaign/aura/us/download.php

    open this site and click on 1.07.79_V2.2. at the bottom of the page
    (maybe there ius an update now , check it)

    Cheers

    ps use MSI Afterburner. for boosts

Rokebo73's avatar
Rokebo73
Seasoned Ace
3 years ago

@KDA_Wolfie  hey man !
Yeah there are issues with armoury crate and AI Suite also.
If ya google for it , you will see many people with turbo enabled got game crashes.

What i read is , to uninstall armoury crate (with tool) and ai suite if its installed !
Some did reinstall windows without armoury crate / ai suite !!!

if ya need LED controller then you could use this:
https://www.asus.com/campaign/aura/us/download.php

open this site and click on 1.07.79_V2.2. at the bottom of the page
(maybe there ius an update now , check it)

Cheers

ps use MSI Afterburner. for boosts

KDA_Wolfie's avatar
KDA_Wolfie
3 years ago

Hi @Rokebo73, thanks for the insight!

So, what I understand is that I need to uninstall Armory Crate entirely and no need to reinstall it?

I'll give that a try and update it later. But I have a question, since I'm not really a tech-guy, how can I adjust my laptop for maximum performance setting without Armory Crate? Sorry, I'm not really familiar with PC stuff since this is my first device D:

Thank you!

  • Rokebo73's avatar
    Rokebo73
    Seasoned Ace
    3 years ago
    @KDA_Wolfie Some are able to set performance at auto/manual in bios.
    Or use a other (3d party) tool for system settings, msi afterburner for example !

    Cheers
    • KDA_Wolfie's avatar
      KDA_Wolfie
      3 years ago

      Thanks @Rokebo73! Will give this a try and update later

    • KDA_Wolfie's avatar
      KDA_Wolfie
      3 years ago

      Hi @Rokebo73,

      I have an update. So it seems the game wont crash if:

      1. Using armory crate but not using the "turbo" profile

      2. No armory crate installed

      So it seems you were right, the problem could be the existence of armory crate.

      However, without the armory crate, the game doesn't run as smooth. 

      But yeah, whatever, I think at this point it's an issue with the game itself because running other games with the "turbo" profile doesn't seem to crash.

      Thanks for the input so far, Man! 

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