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TheNeverman's avatar
2 years ago
Solved

[PC] DirectX function GetDeviceRemovedReason failed with dxgi_error_device_hung

Typically crashes within 5-10 mins of being in a game, about every 9 out of 10 crashes is bails to desktop, no error message, but once in awhile get the DirectX message.
AMD Ryzen 7 7700X, ASUS B650 Mobo (though I do NOT have ASUS Armoury Crate installed), RTX 3080Ti, 32GB of DDR5

Things I've tried:

-Restarting my computer

-Updating my GPU Drivers

-Repaired the game, MANY times

-Reinstalled the game, several times

-Disabling DLSS in-game

-Setting terrain detail to 'high' instead of 'ultra'

-Using the 'studio' Nvidia drivers instead of game drivers
-Installing/repairing all the recommended VC redists (11, 12, & 14)
-Manually set PCI bus settings to Gen4 in Bios
-Windows repair tools:

   sfc /scannow
   DISM /Online /Cleanup-Image /CheckHealth
   DISM /Online /Cleanup-Image /ScanHealth
   DISM /Online /Cleanup-Image /RestoreHealth

   *No corruption detected*
-Added TdrLevel DWORD with a value of 0 to the GraphicsDrivers entry in Windows Registry
Cpu and memory are at factory settings, (no overclock)
-GeForce Experience In-game overlay is disabled

For a couple months, I was able to play for a few hours at a time without issue - but suddenly crashing every game now - just started over this past weekend.

  • TheNeverman's avatar
    TheNeverman
    2 years ago

    *update

    On a whim, I disabled the onboard ATI graphics on my ASUS B650 Pro mobo in the BIOS - so far - SUCCESS!
    Was able to play for about an hour with no crash, but still nervous it will come back.

22 Replies

  • What exactly is onboard ATI graphics? I have the same issue with EA FC 24 and i tried almost everything, including your DISM command codes. Windows and EA FC are both genuine and i use RTX 3050, and i started facing this issue since a few days back. What would you suggest now?

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    5 months ago
    @allabtlifesgreat Onboard ATI graphics would be your processor's buiilt in graphics. If you are playing on a Laptop or desktop with a processor with it's own built in graphics it may be trying to load the game using that as it's primary GPU instead of the main graphics card.

    As this thread has been inactive for over a year I'm going to go ahead and close this off. I also moved your thread specifically about this issue over to the EA FC 24 boards so you can get help with your issue.

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