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Th3Ozzy's avatar
Th3Ozzy
4 years ago
Solved

Portal Website - Unable to retrieve your experiences

Product: Battlefield 2042 Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number N/A Enter RAM memory size in GB N/A Are you using any software with an overlay? No Which...
bug
  • Th3Ozzy's avatar
    Th3Ozzy
    4 years ago

    Same for me! Thanks to the team for fixing this and thanks for the heads-up @EA_Atic! 🙂

EA_Atic's avatar
EA_Atic
Icon for DICE Team rankDICE Team
4 years ago
@GeneralMump @Th3Ozzy What experience code are you trying to host and has it been looked at/updated after the patch?

/Atic
GeneralMump's avatar
GeneralMump
4 years ago

@EA_AticI can´t host any of the experiences. It doesn´t matter if i try my own creation or an official experience, nothing is displayed on the screen.

I have this problem since yesterday, so before the update.

  • EA_Atic's avatar
    EA_Atic
    Icon for DICE Team rankDICE Team
    4 years ago
    What platform are you on? @GeneralMump

    /Atic
    • GeneralMump's avatar
      GeneralMump
      4 years ago
      @EA_Atic I´m on PC. It seems that i only can host a Server with an experience code. Tested it 3 minutes ago.
    • Th3Ozzy's avatar
      Th3Ozzy
      4 years ago

      Hi @EA_Atic , as described in the bug, it is no matter of platform or specific experience. There is an issue in the backend system, which is hindering us to retrieve experiences. Although I have 25 ce projects/experiences, the website stays empty and throws an error that it's unable to retrieve experiences.
      Somehow it is working in other countries around the World...
      France, India - no issue

      Germany, UK, Netherlands - issues

      This is apperaing since 19.10.2022 at around 11 AM

      • PayJeller's avatar
        PayJeller
        4 years ago

        Here in the Netherlands I can't access my experiences either through the site or in game.

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