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Th3Ozzy's avatar
Th3Ozzy
3 years ago
Solved

Portal Website - Unable to retrieve your experiences

Product: Battlefield 2042 Platform:PC Please specify your platform model. PC AMD or Nvidia Model Number N/A Enter RAM memory size in GB N/A Are you using any software with an overlay? No Which...
bug
  • Th3Ozzy's avatar
    Th3Ozzy
    3 years ago

    Same for me! Thanks to the team for fixing this and thanks for the heads-up @EA_Atic! 🙂

Th3Ozzy's avatar
Th3Ozzy
3 years ago

Hi @EA_Atic , as described in the bug, it is no matter of platform or specific experience. There is an issue in the backend system, which is hindering us to retrieve experiences. Although I have 25 ce projects/experiences, the website stays empty and throws an error that it's unable to retrieve experiences.
Somehow it is working in other countries around the World...
France, India - no issue

Germany, UK, Netherlands - issues

This is apperaing since 19.10.2022 at around 11 AM

  • PayJeller's avatar
    PayJeller
    3 years ago

    Here in the Netherlands I can't access my experiences either through the site or in game.

    • EA_Atic's avatar
      EA_Atic
      Icon for DICE Team rankDICE Team
      3 years ago
      @PayJeller can you make a new topic of that with screenshots of what you are seeing?

      /Atic
      • Th3Ozzy's avatar
        Th3Ozzy
        3 years ago
        @EA_Atic Why a new topic? He's having the same issue :D same screenshot as mine in the bug report.

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