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DrDv8's avatar
DrDv8
4 years ago
Solved

razer synapse makes game crash to desktop no error code

I was thinking that my Raedon driver was crashing with no error, but it was my razer synapse. Uninstalled synapse and no more crashing to desktop. I'm 100% all my crashing was synapse, hope this help others as well. Good luck

My system spics:

Ryzen 9 5900x

32GB G.Skill Trident Z DDR4 3200

Asus Tuf Gaming X570-pro motherboard

1TB WD_BLACK m.2 SSD

Asus Tuf Radeon 6900xt Video card

EGVA Supernova G5 1000w power supply

Windows 10 verson 21H2

razer keyboard

razer mouse

razer usb headset

technical issues
  • DrDv8's avatar
    DrDv8
    4 years ago

    Good afternoon @EA_Kent I am happy to say its fixed. I had a memory stick that was just a little off. Windows and other games run fine, but mem86 showed some errors with one of my memory sticks. Replaced my ram with a new set, also a tad slower just for good measure 3200mhz to 3000mhz to ease the memory controller a little. Game has been running smooth for about 3 days without crashing back to the desktop. Word of advice to anyone that is having the game crash back to desktop with no errors to test the system memory with something like mem86. I was able to play Apex and other games just fine, but this game would crash back to desktop without any errors randomly. Razer Synapse software runs just fine with BF2042 @EA_Kent Thanks for checking in on us, nice to see that someone cares.

5 Replies

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    Hey @DrDv8, 


    Did you leave Synapse uninstalled, or did you try reinstalling it again? 

  • DrDv8's avatar
    DrDv8
    4 years ago

    Hello @EA_Kent , sorry I've been slow to post back due to testing on my end. I wanted to get this right not just for me but others who want to play the game. I started getting crash to desktop once again with the razer software not installed. All up to date drivers and fresh load of windows 10 and 11 and 6800xt as well as the 6900xt. Due the the randomness of the crashing I started looking at my memory, and tested it with mem86. It passed all test, but I was not convinced that all was good. My 5900x supports up to 3200mhz memory, and thats whats in my system with docp enabled along with resize bar. I ordered new ram but slower ddr4 3000 instead of 3200. Just trying to give a little head room to the memory controller, Maybe I didn't win the cpu lottery and just have a weak chip. I installed the new memory with docp and resize bar turned on, and retested once more with all test passed. fresh load of windows 10 and all up to date drivers and as of today I have not had any crashing to the desktop, little over 48hrs now. I also installed the razer software and all is good, I also tested the roccat software which work fine as well. I would like to give it a day or two more just to be safe, before I confirm its fixed. Game is smooth with 6800xt and 6900xt with resize bar on and docp enabled. As of today the radeon driver I'm testing with is Adrenalin 21.10.2 along with chipset driver 3.10.08.506 from amd's website. Thanks for your question @EA_Kent, I will post a up date over the next two days.

    My New system specs:

    Ryzen 9 5900x

    32GB G.Skill Trident Z DDR4 3000

    Asus Tuf Gaming X570-pro motherboard

    1TB WD_BLACK m.2 SSD

    Power color Radeon 6800xt red dragon Video card

    EGVA Supernova G5 1000w power supply

    Windows 10 verson 21H2

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @DrDv8 


    Thank you for following up! Feel free to update us here any time. 

  • DrDv8's avatar
    DrDv8
    4 years ago

    Good afternoon @EA_Kent I am happy to say its fixed. I had a memory stick that was just a little off. Windows and other games run fine, but mem86 showed some errors with one of my memory sticks. Replaced my ram with a new set, also a tad slower just for good measure 3200mhz to 3000mhz to ease the memory controller a little. Game has been running smooth for about 3 days without crashing back to the desktop. Word of advice to anyone that is having the game crash back to desktop with no errors to test the system memory with something like mem86. I was able to play Apex and other games just fine, but this game would crash back to desktop without any errors randomly. Razer Synapse software runs just fine with BF2042 @EA_Kent Thanks for checking in on us, nice to see that someone cares.

  • EA_Kent's avatar
    EA_Kent
    Icon for Community Manager rankCommunity Manager
    4 years ago

    @DrDv8 


    Thanks for following up and letting me know! I'm glad to hear you were able to figure out what was happening. I appreciate you letting us know how you were able to get it fixed. 👍

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