Community ManagerHi @NextHype0,
If you're still running into that same error when you're trying to connect can we run through a few steps to see if we can get you online?
A good place to start off would be with the basic connectivity steps from the EA Help website. If you're still running into the same error message after that please let me know. Thanks!
did it get fixed because im having the same problem ?
I have a PS5 and the game is unplayable. I have been trying to play since the launch and I can’t make it to the main screen without having a “Unable to connect to EA servers” message pop up. Any fix for this, EA? I’m plugged right into my router, and all of my other games run perfectly fine online.
Community ManagerHey @Ww1shock,
That's something we've been looking into. When you have the chance can you add your details to this thread? We're working on gathering more info.
@lennybutler; @johnballinman
Are you also getting the "persistence data" error, or are you seeing something different?
The error I am getting is “Unable to connect to EA servers”, and it happens pretty much every time I click “X” to connect to online at the main boat screen or as soon as I get into game. I am connected to my router directly via Ethernet, and my mbps is usually 80-90, so it isn’t a connection issue.
Also, I sometimes receive an error when I start up the game the first time I click “X”, displaying a red box in the top right hand corner saying “Unknown Error”.
PSN tag is The3ACONATOR and I play on PS5.
Community ManagerGot it, thanks!
I am curious if setting a different DNS on your PS5 would make any difference. I've run into some cases in the past where that can help with similar issues. You can update the DNS on your PS5 using the following steps:
1. Open your PS5 Settings
2. Select Network
3. Select Set Up Internet Connection
4. Choose Set Up Manually
5. Choose WiFi or LAN Cable depending on what type of connection you're using
6. Select DNS
7. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but I've seen some people mention that using the public Cloudflare DNS can help (Primary DNS: 1.1.1.1)
8. Select Done
Let me know if you're still having any trouble connecting after that. Thank you!
I’m on PS4 and have been unable to play for the last 36 hours. I’m getting to the point of requesting a refund for this game as it’s so broken all the time. I have constant issues trying to connect to the servers, the game resets all my weapons and vehicle customisation and won’t let me set them again. I spend more time trying to play the game than actually being able to play.
Hello,
I am having the same issue and followed all the steps outlined above and still cannot connect to EA servers on my PS5.
I re-installed the game and attempted multiple DNS configurations.
are there any remedies? The game is unplayable for me.
