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EA_Barry's avatar
EA_Barry
Icon for Community Manager rankCommunity Manager
4 years ago

Re: DirextX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG

@TheQuesoMan 

Thanks for posting, downclocking your GPU (potentially down to stock clock speeds) is a solid troubleshooting step.

2 Replies

  • Feldlagerkarl's avatar
    Feldlagerkarl
    Rising Rookie
    4 years ago


    same here! cant play any round. only when start playing and connecting to a server, where the round is nearly finished, i can connect. during the nexht round within 3-5 min the dx error comes up and the game closes and i am b2d.



    my RIG:

    ASUS TUF gaming B550-Plus

    AMD RYZEN 9 5900X

    XFX RX 6900XT

    CORSAIR Vengeance RGB Pro 64GB DDR4 3200 (PC4-25600) C16

    SAMSUNG 980 1TB PCIe 3.0NVME M.2 internal SSD

    CORSAIR RM850x fully mod. 80plus GOLD power supply

    ASUS VG279Q display 144Hz adaptive-Sync



    Product: Battlefield 2042
    Platform: MS Windows 10pro
    Please specify your platform model. PC
    AMD or Nvidia Model Number XFX RX 6900XT
    Enter RAM memory size in GB 64
    Are you using any software with an overlay? No
    If yes, can you list them here?
    If you disable this software, does that have any effect? Idk
    Which part of the game is the issue happening in? within the first 3-6 minutes after round started
    In which game menu were you when the bug occurred? inGame doesnt matter what mode or map
    Please select your region Austria
    On which server did this happen? everywhere
    When did this happen? (dd.mm.yy hh:mm) 22/01/2022, 19:04:44hrs
    Summarize your bug Slow crash to desktop after below DXGI_ERROR_DEVICE_HUNG error was shown.
    How often does the bug occur? everytime
    Steps: How can we find the bug ourselves? ?programcode??
    What happens when the bug occurs? Game freeze, audio hung, back to desktop. After clicking OK at the error message, the game closes itself.
    What should be happening instead? the game should run, like every other game does!



    Additional Notes: MS Windows and graphics drivers are u2d. DXDiag attached.



    Full Error:

    DirectX Error
    DirectX function "GetDeviceRemovedReason" failed with DXGI_ERROR_DEVICE_HUNG ("The GPU will not respond to more commands"). GPU: "AMD Radeon RX 6900 XT", Driver: 22.1.2 (21.40.23.03-220118a-375709E-RadeonSoftware). This error is usually caused by the graphics driver crashing; try installing the latest drivers.

    i've read lots of postings and tips for finding any way to play the game like every other game. nothing works so far! i am very disappointed about this way, EA is solving a problem by ignoring it constantly.
    Since the game came out for everyone i'm still stucking in the same annoying DX-error. nothing changed since december! before i will think about updates or adding features, maps or modes, i would give my best for every single owner to enjoy a nice gem experience. EA promised this in the ORIGIN marketing platform during the ordering / purchasing process.

    Im still waiting for any reaction from the dev team at DICE or the publisher.
    Please fix this game for all the people out there, who payed you money for a product, that still doesn't work the way it should do.

  • portessar's avatar
    portessar
    4 years ago

    I'm now getting the DXGI error!!!!  BF2042 was running perfectly without any issues and then yesterday, entirely out of the blue, I got the error DXGI and now the game crashes with this error during loading.

    I've updated drivers, installed older drivers, run Windows Update , run sfc /scannow, underclocked GPU, checked graphics card is seated correctly, deleted and reinstalled BF2042 and reinstalled .Net Framework but nothing works.

    OS: Win 11 64-bit

    CPU: Ryzen 7 5800X

    GPU: MSI RX6800XT

    Memory: Corsair Vengence LPX 32GB (2x16GB) @ 3600 MHz

    Storage: Corsair NVMe , both Origin and Battlefield are installed on this drive

    MOBO: ASUS ROG Croshair VIII Hero

    Please help!!!!

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