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zobizoba1's avatar
zobizoba1
New Traveler
3 years ago

Re: Game crashes since Season 4 when user tabs out in end of round screens

Product: Battlefield 2042
Platform:PC
Please specify your platform model. PC
AMD or Nvidia Model Number GTX 1660 Super
Enter RAM memory size in GB 16
Are you using any software with an overlay? No
Which part of the game is the issue happening in? Multiplayer
Which part of the mode? Conquest
Please select your region Europe
On which server did this happen?
When did this happen? (dd.mm.yy hh:mm)
Summarize your bug Within minutes after minimizing the game using ALT+TAB on Windows 10, the game randomly crashes with a blue screen and this error: DirectX function "Gpu Hang Detected" failed with DXGI_ERROR_DEVICE_HUNG ("The GPU will not respond to more commands"). GPU: "NVIDIA GeForce GTX 1660 SUPER", Driver: 52824. D:\dev\TnT\LocalPackages\RenderCore2\2.04.00-ks\source\platform\Dx12\SubmissionManagerDx12.cpp. This error is usually caused by the graphics driver crashing; try installing the latest drivers.
How often does the bug occur? Every time (100%)
Steps: How can we find the bug ourselves? By minimizing the game on Windows 10 and waiting a bit, usually after a few minutes you get a blue screen followed by this error.
What happens when the bug occurs? Blue screen for a couple seconds, then back to Windows with error mentioned above. I can start the game again but only after maybe 10 seconds. If I don't minimize the game and stay in the game, then the game never crashes.
What should be happening instead? Nothing, the game should not crash when minimized.

‌

I just don't play games like most people: I ALT-TAB a lot and it works fine for all games. Even for BF2042 it used to work well! But since a around season 3 release that issue appeared.

I already updated NVIDIA drivers, dirextX is up-to-date, I actually reinstalled Windows 10 just for this - it didn't help.

The last NVIDIA drivers update was 2 or 3 days ago and of course I have the last BF2042. Absolutely nothing fixes the problem - it doesn't matter the Nvidia driver version, the BF2042 version or anything else. The bug is internal to the game and it was introduced around season 3.

See related thread with other people reporting the same problem here: https://answers.ea.com/t5/Technical-Issues/Game-crashes-since-Season-4-when-user-tabs-out-in-end-of-round/m-p/12367388#M25661

15 Replies

  • DarthFDG's avatar
    DarthFDG
    Hero+
    3 years ago

    @zobizoba1 9 out of 10 times hard crashes and bluescreens are either faulty hardware or a bad driver.

    You say you installed the NVIDIA latest driver, which is 531.41, but you actually have installed 528.24, which is a few versions ago. Sounds like you may want to check all your drivers.

    If you really think it's the game, reinstalling the game would fix it. There is no wide-spread crashing being reported at the moment - i.e. the downloadable game binaries are not faulty.

  • zobizoba1's avatar
    zobizoba1
    New Traveler
    3 years ago
    @DarthFDG I did not just reinstall the game, I reinstalled Windows (and the game). Also the problem has been occurring across at least 5 successive versions of Nvidia drivers. The problem suddenly appeared around season 3 update.

    In light of the above, it seems rather self-evident to me that the problem lies within the game itself.
  • BigSleezey1964's avatar
    BigSleezey1964
    2 years ago

    YES - both my friend and I have this error to the point the game is not playable.  We've resinstalled the game, EA Desktop (garbage), Deleted Documents/Battle2042/Cache folder... we've tried EVERYTHING and it still happens.  We don't even Alt+Tab!   He's on a Ryzen 3900X and RTX 3090, I'm using a Ryzen 5800X and Radeon 7900 XTX.  We are at a loss.  

  • zobizoba1's avatar
    zobizoba1
    New Traveler
    2 years ago

    @BigSleezey1964New update released yesterday and they managed to make the problem worse: it's no longer blue screen followed by return to Windows, now there's no return - you have to actually press the computer's power button for several seconds to force shutdown and turn the computer back on.

    I stopped playing the game a couple months ago and moved to CS:GO and BF3 lol. Waiting for a fix, which would never come.

    I can't believe such an obvious issue is being completely disregarded. The game just doesn't support ALT+TAB, I mean what the hell!?

  • off3nc3's avatar
    off3nc3
    Rising Adventurer
    2 years ago

    Crashing to desktop every 15-30 minutes so far with the renown hang error DXGI , latest nvidia driver. Tried everything and haven't seen this error in 6+ months idk but the game is unplayable right now.

    EDIT 1 : it seems i start to get these after i alt tab a few times so .. deffo it's on their end.

  • zobizoba1's avatar
    zobizoba1
    New Traveler
    2 years ago
    @off3nc3 for you the game crashes while minimized right? Is it in "windowed" mode?

    I don't understand why so few people are complaining about this. Alt-tabbing a game at least from time to time is such as common thing though.
  • zobizoba1's avatar
    zobizoba1
    New Traveler
    2 years ago

    Still no fix. Season 5 coming in about three weeks. Finger crossed for a fix at that point. 

  • zobizoba1's avatar
    zobizoba1
    New Traveler
    2 years ago

    After 24th May update, same crashes when game is minimized. Updated Nvidia drivers yesterday and for 30 minutes I couldn't believe it: they fixed it! And then it crashed... DICE PLEASE FIX THIS BUG FOR SEASON 5.

  • Rokebo73's avatar
    Rokebo73
    Seasoned Ace
    2 years ago
    @zobizoba1 It is possible youre gpu driver and hardware got issues !
    Multiple monitors/tv connected with different resolutions and Hz settings can cause errors/issues.

    Disconnect all hardware dongles, controllers , hubs , ect ect ect
    , ONLY keep 1 mouse , 1 keyboard , 1 headset and JUST 1 MONITOR connected !
    Disconnect hardware when pc is shutdown, now boot windows, windows will change CFG.
    Now reboot again, DO NOT CONNECT OTHER HARDWARE.
    Test game and update us please !!!!

    Thanks
  • zobizoba1's avatar
    zobizoba1
    New Traveler
    2 years ago
    @Rokebo73 there's no way it's caused by GPU driver or hardware issues. It started suddenly around season 3 and persisted across many updates of my GPU (Nvidia) and even a Windows reinstall. Other users reported the exact same problem with different setups. It's definitely a bug within the game. It hasn't been fixed presumably because so few people at DICE are still working on the game (everyone else is on the next BF game).
  • zobizoba1's avatar
    zobizoba1
    New Traveler
    2 years ago

    Updated Nvidia drivers then downloaded season 5, hoping they fixed the issue.

    Nope! Game STILL does not support ALT-TAB.

    What. The. Actual. Hell.

  • Rokebo73's avatar
    Rokebo73
    Seasoned Ace
    2 years ago
    @zobizoba1 i got no issues when i use ALT+TAB.
    Some configuration at youre system cause issues with this key combo.
    So it could be hardware and/or software related.
    To investigate this issue , post dxdiag (again if ya already did so).

    PS does alt+tab not work at all ? or is it a BSOD? GHame get stuck , post youre details please !
    What troubleshoot did ya do al;ready ?

    Thanks and cheers
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Also no issues here with using Alt+Tab now I think about it.

  • zobizoba1's avatar
    zobizoba1
    New Traveler
    2 years ago

    Just performed dxdiag and attached it to this post.

    How long did you stay on Windows after ALT-TABing the game? For me the crash usually occurs after a few minutes but once it took half an hour to occur. Maybe you didn't wait long enough?

    To describe the issue again, ALT-TAB does work fine but while on Windows (with the game reduced after ALT-TAB), the game eventually crashes with a Windows blue screen showing for a second followed by a return to Windows with the following fatal error message:

    Again, this issue started out of the blue from around season 3 without me changing anything on my machine. I tried reinstalling the game, reinstalling Windows. The problem persists across game updates, across NVidia driver updates. And I'm not the only user reporting this issue. So it is VERY UNLIKELY to be caused by a software or hardware issue on my machine.

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