Re: keep getting disconnected with code 1:-15353464040

It's now going on it's 2nd week. I've done basically everything I can find on here and youtube. I've un installed and re-installed, I've changed dns settings, and all the other connection stuff too. I even noticed the same error trying out BF3! I crash out of NFS Heat as well. If I load up sniper Elite 5 I can play all night long. I'm very close to seeing if my Call of Duty works...lol

7 Replies

EA_Leeuw
Community Manager
3 years ago
@SharkyShizzle, hmm, so you're not only experiencing connection issues with BF2042, but also other games? That's ver unfortunate indeed.

Did you take a look at our connection steps already, which are on the 1st page of this topic?
SharkyShizzle
3 years ago
i've tried all that stuff....this is obviously an EA issue if it's affecting every EA title I own but not other non-EA games.
EA_Leeuw
Community Manager
3 years ago
@SharkyShizzle, we are not experiencing any connection issues with our games.

What are the steps that you have done yourself already?
SharkyShizzle
3 years ago
OK, I've done everything in the help files as I've said before. The attached file is a pic of my screen right now...speedtest 477/23. Notice the EA app and my status as no connection. Your app is broken, your library of games is broken. I'm running speediest again and again but I'm not connected according to the app...
EA_Leeuw
Community Manager
3 years ago
@SharkyShizzle, unfortunately running a Speedtest has nothing to do with the quality of your internet or if your PC, modem or router is blocking the game or the EA app from connecting to their servers. A Speedtest only measures the bandwidth between two very specific points, via a website, which is different than actual real-world scenarios.

I can now also see that the EA app displays that you are offline. So it it not only the game itself where you are experiencing this issue with, but also the EA app?

May I ask what kind of Antivirues you have installed on your PC?
SharkyShizzle
3 years ago
I'm running Windows Defender...it has not been a problem at all in the 250+ hours i've played this game before. The EA app is booting my internet connection.Tell me how to switch this to stand alone or run through steam. CODMW2 is looking really good right now.
EA_Leeuw
Community Manager
3 years ago
Hey @SharkyShizzle,

It is not possible to bypass the EA app if you have bought an EA game via Steam. There are only a handful of exceptions that can do this, 2042 is not one of those.

Have you checked if your Firewall is maybe blocking something?