Forum Discussion

CHAOS-PHOENIX-H's avatar
CHAOS-PHOENIX-H
4 years ago

keep getting disconnected with code 1:-15353464040

while playing a match I suddenly get disconnected this has only started happening today and I've not managed to finish a single game. it happens at different points in the match can be almost finishe...
technical issues
EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
3 years ago
@SharkyShizzle, we are not experiencing any connection issues with our games.

What are the steps that you have done yourself already?
SharkyShizzle's avatar
SharkyShizzle
3 years ago

OK, I've done everything in the help files as I've said before. The attached file is a pic of my screen right now...speedtest 477/23. Notice the EA app and my status as no connection.  Your app is broken, your library of games is broken. I'm running speediest again and again but I'm not connected according to the app...

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    @SharkyShizzle, unfortunately running a Speedtest has nothing to do with the quality of your internet or if your PC, modem or router is blocking the game or the EA app from connecting to their servers. A Speedtest only measures the bandwidth between two very specific points, via a website, which is different than actual real-world scenarios.

    I can now also see that the EA app displays that you are offline. So it it not only the game itself where you are experiencing this issue with, but also the EA app?

    May I ask what kind of Antivirues you have installed on your PC?
  • SharkyShizzle's avatar
    SharkyShizzle
    3 years ago

    I'm running Windows Defender...it has not been a problem at all in the 250+ hours i've played this game before. The EA app is booting my internet connection.Tell me how to switch this to stand alone or run through steam. CODMW2 is looking really good right now. 

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    3 years ago
    Hey @SharkyShizzle,

    It is not possible to bypass the EA app if you have bought an EA game via Steam. There are only a handful of exceptions that can do this, 2042 is not one of those.

    Have you checked if your Firewall is maybe blocking something?

About Battlefield 2042 Technical Issues & Bugs

Having issues with Battlefield 2042? Join here to report bugs, and find help with, crashes, connectivity and more.12,993 PostsLatest Activity: 42 minutes ago