Re: Loading screen loop

Sorry, late reply.

Unfortunately yes, and @darkmadcat1 is on the money. When the Season splash screen doesn't show up at the start that is usually a good indicator that it is going to happen.

I will say it does appear to be happening a little less frequently from what I remember.

Nothing out of the ordinary, all wired and stable connection.

Ill be honest, I dont actually think I have had it happen once in Season 2.....

Spoke too soon, just got it again :-(

My working theory behind this issue is that the title sequence (splash screen & text etc) are objects that are failing to load for some reason (duh). 

Initially I thought this may be DNS related, however after monitoring using several methods (wireshark, sysmon, netmon, switching DNS providers etc) this doesn't appear to be the case. No DNS failures, NXDOMAIN's or anything like that.

Ive also tried decrypting the traffic between my client, specifically outgoing/incoming HTTPS requests but it doesn't look like the title sequence is loaded over HTTPS so sadly nothing there.

Holding off trying to figure this out any further as I am mildly worried all these attempts to intercept the game data may trigger something with EAC.

Is someone able to comment on how the title sequence is loaded? If it is live (ie over the network) or from the local disk, it may help figure out what is causing this randomly as its really hard to replicate this problem :-(

@techb00merdo you got some kind of a private network at home ? What is youre upload and download speed ? Running any program in the backgroubd (especially some security software , virusscanner/firewall/vpn ect ect ect ?)

please post a dxdiag

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@Rokebo73 wrote:

@techb00merdo you got some kind of a private network at home ? What is youre upload and download speed ? Running any program in the backgroubd (especially some security software , virusscanner/firewall/vpn ect ect ect ?)

please post a dxdiag

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Is my home network a private network, yeah, isn't everyones :P

Speedtest puts me at around 250/25mbps. Only thing running in the background is GeForce Experience. I previously had Corsair iCUE but that was causing crashes so I kill that before launching the game now (Re: DirextX function "GetDeviceRemovedReason" failed with DXGI_ERROR_D - Page 21 - Answer HQ)

As for security/virus scanners, yeah of course. Defender for Endpoint, no VPN

@techb00merCould you do a cleanboot and test game please !
Reboot pc by a cleanboot: https://support.microsoft.com/en-us/topic/how-to-perform-a-clean-boot-in-windows-da2f9573-6eec-00ad-2f8a-a97a1807f3dd
Only microsoft services should be allowed, all other services/programs need to be disabled !

Just tried, same result. First launch didn't give me a splash screen, subsequent launches were fine.

Super weird problem, its not a show-stopper but mildly frustrating.

Yeah been through that, full system re-install etc. Tried wiping cache data as well.

Nope, its just me.

Already tried that per my previous post. 

@techb00merok you cant check your internet hops ? maybe you get some connection issues at a hop of your ie provider

https://kb.blackbaud.com/knowledgebase/Article/54159

https://support.n4l.co.nz/s/article/How-to-use-Tracert-Traceroute

If this consistently occurred, yeah possibly. But that is not the case, I appreciate the troubleshooting steps but I think this goes deeper than a simple network connectivity problem.

This is an application issue loading objects on first launch only. If it was an ISP issue others would be having this problem, and it would be more widespread.

Have a look at my post from yesterday which outlines some of the troubleshooting I have already been through (Re: Loading screen loop - Answer HQ (ea.com)
Assume i have done all the basic things you can think of.

Did you ever get a resoluion?  I have been having this issue since launch!

Nope, even completely wiped my PC (after all the recent crashing issues)

Still get it randomly, no idea what causes it.

Everything is wired.