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MuddPunk27's avatar
MuddPunk27
3 years ago

Re: Xbox Series X Crash to Dash

I've been away since I posted this a couple of days ago but before I left I removed the power cable from my Series X. I got back home this evening and pulled the plug on my router before I plugged my Xbox back in. 

I ACTUALLY got to play a full game of 128 player conquest from start to finish.. I was so hyped.. and then as soon as the squad screen came up showing the kills by my squad.. game crashes and I'm sent to the dashboard again. 

I'm happy I got to play ONE full match, but this is really ruining my experience. Never have I had a game that has been as broken as this. Especially 8 months after release. This is ridiculous to say the least.

9 Replies

  • MuddPunk27's avatar
    MuddPunk27
    3 years ago

    Tried Exodus conquest and it crashed within 2-3 minutes, before I'd even come across an enemy player.

    Just tried breakthrough and decided to use the stopwatch on my phone to get an accurate time of how long it took to crash from joining the server and getting sent back to the dashboard. I was having an amazing game too, I was really getting in to it.. and as you can see by my screenshot.. 6 minutes and 50 seconds. 

    I'm done playing the game until you ask me to specifically try something. This is making me not want to play anything on my Xbox at all. So congratulations for ruining my gaming experience as a whole and thanks for the sharp quick replies. Fantastic support.

  • BattlefieldDICE's avatar
    BattlefieldDICE
    Icon for EA Staff rankEA Staff
    3 years ago

    Hey @MuddPunk27, 

    I imagine you do not observe any pattern where the game crashes while in-game. Do you have the ability to record a short video before the game crashes? 

  • MuddPunk27's avatar
    MuddPunk27
    3 years ago
    @BattlefieldDICEr Thank you for replying, this actually makes me feel slightly better about the situation.

    I haven't noticed a pattern no, the most consistent or quickest crash is on exodus conquest. That's usually a 2-3 minute crash to the dashboard. On average for all other game modes it's around 5-10 minutes.

    I don't use any external drives for games on my Series X.

    As for taking a video, I have previously tried taking a video with the Xbox feature when the game freezes and crashes, but it doesn't actually save it. I did think earlier maybe I could stream it on twitch or something, but I'm unaware if that will actually record the game going to the dashboard or not. I'll have a try in a little while.
  • MuddPunk27's avatar
    MuddPunk27
    3 years ago
    @BattlefieldDICEr I streamed on twitch for about an hour.. I was sent back to the dash about 6 times I think.. and just found out that my broadcasts aren't saved.. and I can't find an option to enable it.
  • BattlefieldDICE's avatar
    BattlefieldDICE
    Icon for EA Staff rankEA Staff
    3 years ago

    Have you recently changed the language of the console system after the game was installed by any chance?

  • MuddPunk27's avatar
    MuddPunk27
    3 years ago
    @BattlefieldDICEr No definitely not 😅 I have managed to capture some video evidence. I was trying to edit the broadcasts from twitch and cut some videos right down because of the size limits and then I had error after error uploading them because of wrong formats. Would it may be worth handing out my twitch link to look at the saved broadcasts and clips I've made?

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