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dragonserp's avatar
dragonserp
New Traveler
2 years ago
Solved

S6 Patch on Steam: Game takes you back to Steam when trying to play

I can't launch the game (Steam) after the release of Season 6.

At first there was an error with infinite validation of files in Steam, I used the tip from the forum and restored EA App.

Now the game just won't launch. With EA App and Steam running, another EA App window appears for a second (it's blank, nothing in it) as a separate copy on the taskbar (two icons).

Then a splashscreen with a picture of Season 6 appears, it shows for a few seconds, then disappears and EA App unfolds.
Tried to launch the game from Steam and EA App, the result is the same.

Yesterday before the release of the update everything was working, I think the problem is in the connection EA App + Steam.

These difficulties have occurred before, this connection between EA app and Steam is very unstable, unfortunately.

What I tried to do:
1) check file integrity in Steam
2) check file integrity in EA App
3) clearing EA App cache
4) reboot PC
5) launch EA App and Steam with administrator rights

Here is video demonstration of trouble:

https://youtu.be/jsNnyftwB08

CM edit: edited title for clarity.


  • Accepting as solution for visibility purposes only.

    This thread is for Steam players only.

    If you're playing directly via the EA app, please go to this thread.

    Remember to please keep things separate!


    Hi everyone, 

    In order for the teams to investigate the issue, we would like to ask you a couple of questions:

    Read this first 👇

    1. Are you seeing the EA anticheat splash screen fully loading up with a white bar? Or does it not fully load? (See image)

    2. Please share an EA app Error Report ID with us and share the Error Reporter ID here in the thread.


    👉 Using the EA Error Reporter in the EA app 👈


    Possible workarounds:

    1. Uninstall a program called "CryptoPro" if you have it installed.

    I see that a lot of you have this software installed, which seems to be causing issues with Battlefield 2042 and EA anticheat.

    2. Make sure that Battlefield 2042 and EA anticheat are excluded from any antivirus software and that it's not blocked by the Windows Exploit Protection or Control Flow guard (CFG).

    Open your installed antivirus, antimalware, or firewall blocker and make an exclusion for Battlefield 2042.

    In addition to that, turn of Control Flow guard (CFG) for Battlefield 2042 in Windows by following these steps:

    1. Open your PC Settings,
    2. Open Windows Security Settings,
    3. Click on "App & Browser control",
    4. Click on "Exploit protection settings", 
    5. Click on "Program settings",
    6. Click on "Add program to customize",
    7. Click on "Choose exact file path",
    8. Navigate to where you have installed Battlefield 2042 and click on the 'BF2042.exe' file,
    9. Click on "Open",
    10. Scroll down to Control Flow guard (CFG),
    11. Click on "Override system settings",
    12. Make sure it's switched to the "Off" position,
    13. Click on "Apply".

    Thanks to @LandoCaIrissiann for sharing these steps. 🙂


    Once we have enough information and details, the teams can start their investigation into the issue.

    Many thanks in advance!

154 Replies

  • dragonserp's avatar
    dragonserp
    New Traveler
    1 year ago
    @deaner797 Lol, I gave up all hopes regarding EA, it’s been 5 months since I can’t launch the game) The problem has still not been solved, the support just doesn’t care. My ticket has the status "unresolvable". In both threads on the forum (this one and for the EA app), support has not responded for a very long time. They don't care about the fans, those who spend thousands of hours in their games, buy battle passes and support them in difficult times when everyone has turned their backs on the game. I've been playing for less than a week with my purchased Season 6 Battle Pass...
  • Razorzor's avatar
    Razorzor
    1 year ago

    Still not playable, lol.

    This is the third attempt to run this game in the last year. Still having trouble launching it. This is the worst gaming experience imaginable.

    Horrible.
    Disgusting.

    A multi-million dollar company still continues with stupid backtracking on the official forums. It's a load of nonsense.

  • Updating the bios and reverting to intel baseline specs seems to fix problems for me.

    TUF GAMING Z690-PLUS BIOS 3501
     
     
     
     
    • If your system is using an Intel 13th/14th Gen unlocked desktop CPU and is experiencing stability issues/out of video memory error messages/crash to desktop while the game is compiling shaders, please consult the following sites for troubleshooting assistance:

    https://community.intel.com/t5/Processors/Regarding-Reports-of-13th-14th-Gen-Unlocked-Desktop-Users/td-p/1575863?profile.language=en

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    1 year ago

    Hi all,

    I am going to lock this thread as we've already been in S7 for some time.

    If you continue to experience this issue, please create a new thread.

    Thank you.

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