Forum Discussion

9inty8ight's avatar
2 years ago

stuck at loading screen

my game is stuck at loading screen pls help 

1 Reply

  • EA_Pulsar's avatar
    EA_Pulsar
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey @9inty8ight 

    Here are some steps you can try if your game does not launch: 

    1. Clear EA App's Cache (Top Left Menu > Help > App Recovery)  
    2. Repair/Verify your game based on which client you are launching from  EA App - Repair (My Collection > Tile Dots > Repair)  Steam - Verify in your library  
    3. Run the System File Checker tool, then Check for Windows and GPU updates   
    4. Install/Repair your VC++ files for the game (Microsoft VC++ Link 
    5. Download and update DirectX  Microsoft website 
    6. Put your device in a Clean boot, then launch the game  

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