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discoml's avatar
discoml
2 years ago

Stuck in BOOTLOOP when trying to play on Steam or EA App

My game won't load at all from Steam or the EA app and it keeps going into a boot loop after displaying the EAC screen with the season 5 screen too. EA support was no help so wondering if anyone else...
technical issues
EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
2 years ago
Hey @discoml,

There were some issues with Steam during the weekend that could have caused these errors for you.

Are you still running into this issue?
discoml's avatar
discoml
2 years ago

Yes I am still having this issue,and it has been going on long before the weekend.

  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @discoml, okay. So the issue is that once you want to start the game via Steam, it opens the game's EA app screen, that screen loads and finishes, but the actual game doesn't start. Correct?

    • discoml's avatar
      discoml
      2 years ago

      yes exactly and if I run it through EA app it does the same thing and just goes into a loop.

      • EA_Leeuw's avatar
        EA_Leeuw
        Icon for Community Manager rankCommunity Manager
        2 years ago

        @discoml, I see, that's unfortunate.

        Could you perhaps try the following troubleshooting steps and see if they fix the issue for you?

        Standard troubleshooting steps for the EA app (please click on "Spoiler" to reveal the info):

        Spoiler
        • Check for other applications that may be limiting EA app or Game performance,
        • An EA app recovery (Clear Cache),
        • Repair or verify your game files (based on which client you are launching from),
          • EA app - Repair (My Collection > Tile Dots > Repair)
          • EGS - Repair (Library > Tile dots > Manage > Verify)
          • Steam - Verify in your library.

        Connection & Administrator troubleshooting steps for Windows (please click on "Spoiler" to reveal the info):

        Spoiler
        Connection:
        • Connection and Advance Connection Guides,
        • Untick the options in LAN Settings (make sure nothing is checked under Proxy Server),
        • Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4),
        • Change TCP/IP Settings,
        • Set up a Static IP,
        • Check date/time is correct in Windows,
        • Try a new Windows User Account,
        • Reset Windows Host File,
        • Flush DNS:
          • Click “Start” and type the word “Command” in the Start search field. Finally, right-click the command prompt icon and select the option to “Run as Administrator”,
          • In the open prompt, type “ipconfig /flushdns” (without the quotes), and press the Enter button on your keyboard,
          • You should receive a message of your success as confirmation when the cache is cleared.

        Administrator:

        If you continue to experience the issue

        If you continue to experience the issue, please provide the following details (please click on "Spoiler" to reveal the info):

        Spoiler
        • Windows version and build number (Press Windows keyboard button + R > Type “winver” (without the quotes), and press the Enter button on your keyboard),
        • EA app version (EA app > Top-left Hamburger Menu > About),
        • The region you're from,
        • Are you using an internal or external drive to play your games?
        • Are you using an HDD or SSD?
        • Date this issue started (is it still happening?)?
        • Other error(s)?
        • If possible, share a screenshot of the Error Code or provide a recording of how exactly the Error Code presents itself (you can use YouTube or Streamable to share these),
        • Please share a DxDiag,
        • IMPORTANT:
        • Please share an EA app Error Report ID. Steps can be found here on how to generate this ID.
          • If you cannot open the EA app, you can still generate an Error Report ID by following the steps mentioned underneath the section called "I can't open the EA app".
        • Please share logs of the EA app, by either creating a .zip or .rar file of them and adding them to your post,
          • The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs.

        None of the requested data contains any PII (Personal Identifiable Information).

        Many thanks in advance!

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