Stuck in BOOTLOOP when trying to play on Steam or EA App

Community Manager

3 years ago

@discoml, I see, that's unfortunate.

Could you perhaps try the following troubleshooting steps and see if they fix the issue for you?

Standard troubleshooting steps for the EA app (please click on "Spoiler" to reveal the info):

Spoiler

Check for other applications that may be limiting EA app or Game performance,
An EA app recovery (Clear Cache),
Repair or verify your game files (based on which client you are launching from),
- EA app - Repair (My Collection > Tile Dots > Repair)
- EGS - Repair (Library > Tile dots > Manage > Verify)
- Steam - Verify in your library.

Check for other applications that may be limiting EA app or Game performance, An EA app recovery (Clear Cache), Repair or verify your game files (based on which client you are launching from), EA app - Repair (My Collection > Tile Dots > Repair) EGS - Repair (Library > Tile dots > Manage > Verify) Steam - Verify in your library.

Connection & Administrator troubleshooting steps for Windows (please click on "Spoiler" to reveal the info):

Spoiler

Connection:

Connection and Advance Connection Guides,
Untick the options in LAN Settings (make sure nothing is checked under Proxy Server),
Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4),
Change TCP/IP Settings,
Set up a Static IP,
Check date/time is correct in Windows,
Try a new Windows User Account,
Reset Windows Host File,
Flush DNS:
- Click “Start” and type the word “Command” in the Start search field. Finally, right-click the command prompt icon and select the option to “Run as Administrator”,
- In the open prompt, type “ipconfig /flushdns” (without the quotes), and press the Enter button on your keyboard,
- You should receive a message of your success as confirmation when the cache is cleared.

Administrator:

Check date/time is correct in Windows,
Change UAC Controls within Windows,
Try a new Windows User Account,,
Reset Windows Host File,,
Change UAC Controls within Windows,
Run the System File Checker tool and check for Windows and GPU updates,
If you are playing on a laptop, default your game to the high-performance GPU,
- AMD Settings
- Nvidia Settings
- Windows Settings
Guide for Troubleshooting Graphics issues,
Install/Repair your VC++ files for the game (Microsoft VC++ Link),
Download and update DirectX,
Put your device in a Clean Boot and launch the game,
Try the Game in different Compatibility settings,
Remove any over-clocking or undervolt settings or software and check if the issue persists.

Connection: Connection and Advance Connection Guides, Untick the options in LAN Settings (make sure nothing is checked under Proxy Server), Change DNS settings (You can use the public Google DNS primary: 8.8.8.8, secondary: 8.8.4.4), Change TCP/IP Settings, Set up a Static IP, Check date/time is correct in Windows, Try a new Windows User Account, Reset Windows Host File, Flush DNS: Click “Start” and type the word “Command” in the Start search field. Finally, right-click the command prompt icon and select the option to “Run as Administrator”, In the open prompt, type “ipconfig /flushdns” (without the quotes), and press the Enter button on your keyboard, You should receive a message of your success as confirmation when the cache is cleared. Administrator: Check date/time is correct in Windows, Change UAC Controls within Windows, Try a new Windows User Account,, Reset Windows Host File,, Change UAC Controls within Windows, Run the System File Checker tool and check for Windows and GPU updates, If you are playing on a laptop, default your game to the high-performance GPU, AMD Settings Nvidia Settings Windows Settings Guide for Troubleshooting Graphics issues, Install/Repair your VC++ files for the game (Microsoft VC++ Link), Download and update DirectX, Put your device in a Clean Boot and launch the game, Try the Game in different Compatibility settings, Remove any over-clocking or undervolt settings or software and check if the issue persists.

If you continue to experience the issue

If you continue to experience the issue, please provide the following details (please click on "Spoiler" to reveal the info):

Spoiler

Windows version and build number (Press Windows keyboard button + R > Type “winver” (without the quotes), and press the Enter button on your keyboard),
EA app version (EA app > Top-left Hamburger Menu > About),
The region you're from,
Are you using an internal or external drive to play your games?
Are you using an HDD or SSD?
Date this issue started (is it still happening?)?
Other error(s)?
If possible, share a screenshot of the Error Code or provide a recording of how exactly the Error Code presents itself (you can use YouTube or Streamable to share these),
Please share a DxDiag,
IMPORTANT:
Please share an EA app Error Report ID. Steps can be found here on how to generate this ID.
- If you cannot open the EA app, you can still generate an Error Report ID by following the steps mentioned underneath the section called "I can't open the EA app".
Please share logs of the EA app, by either creating a .zip or .rar file of them and adding them to your post,
- The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs.

Windows version and build number (Press Windows keyboard button + R > Type “winver” (without the quotes), and press the Enter button on your keyboard), EA app version (EA app > Top-left Hamburger Menu > About), The region you're from, Are you using an internal or external drive to play your games? Are you using an HDD or SSD? Date this issue started (is it still happening?)? Other error(s)? If possible, share a screenshot of the Error Code or provide a recording of how exactly the Error Code presents itself (you can use YouTube or Streamable to share these), Please share a DxDiag, IMPORTANT: Please share an EA app Error Report ID. Steps can be found here on how to generate this ID. If you cannot open the EA app, you can still generate an Error Report ID by following the steps mentioned underneath the section called "I can't open the EA app". Please share logs of the EA app, by either creating a .zip or .rar file of them and adding them to your post, The EA app logs can be found in C:\ProgramData\EA Desktop\Logs & C:\Users\%username%\AppData\Local\Electronic Arts\EA Desktop\Logs.

None of the requested data contains any PII (Personal Identifiable Information).

Many thanks in advance!

Forum Discussion

Stuck in BOOTLOOP when trying to play on Steam or EA App

Featured Places

Battlefield 2042 Technical Issues & Bugs

Recent Discussions

Party issue

Error code: 1:86001S:66003S:-4688822970:0B

Direct3D could not allocate sufficient memory to complete the call

Rubberbanding and Lag spikes despite stable connection

Battlefield 2042 - Direct X Error - Direct x function "hr" failed