Forum Discussion

2 years ago

Solved

Stuck on splash screen

I just upgraded to a new PC and now when I launch Battlefield, after the anti-cheat loads and the game starts, it stays on the splash screen (as shown in attachment) indefinitely until I close it by ...

DxDiag.txt96 KB

technical issues

EA_Barry
2 years ago
@AlhanalemTheYuke

Try the following, thanks.

Download and install all available Windows Updates

Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833

Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/

EA_Barry

Community Manager

2 years ago

@AlhanalemTheYuke

Try the following, thanks.

Download and install all available Windows Updates
Run System File Checker to ensure the integrity of your Windows System files: http://support.microsoft.com/kb/929833
Perform a clean boot before starting the game: http://support.microsoft.com/kb/929135 or http://help.ea.com/en/article/how-to-clean-boot-your-pc/

AlhanalemTheYuk
2 years ago
Seems I wasn't quite done setting things up, had to install various chipset drivers and such that didn't get installed by Windows during setup. Also did windows updates and it seems to be working now, no clean boot necessary.
- Sof_240
  1 year ago
  I've tried to move game folder due steam and the problem fixed , try my solution , i just downloaded it , your problem like mine