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ACE-0f-Time's avatar
2 years ago

the last update broke my game!

the last update broke my game!


After the last update, my game is freezing a lot, with lag, unplayable, it was running well before the update, in addition, when using the game in full screen, sometimes it keeps minimizing the game, without me being able to open it I'm playing.


Was the update on 07/10/2024 in which the DeadSpace event was added

(CM: Thread moved from Portuguese to English. Please post in the language of the board per rule.)

2 Replies

  • EA_cuervo's avatar
    EA_cuervo
    Icon for Community Manager rankCommunity Manager
    2 years ago

    Hey there,

    I'm sorry to hear you're having problems running the game after the last update. Can you please let us know if you tried any troubleshooting steps yet? If yes, please list the steps you've tried so far. 

    While we don't know which steps you have tried, I'd like to suggest some basic steps such as repairing the game on EA app and if problem persists, try a Clean Boot: How to clean or safe boot your computer

    It would also be helpful if you could provide us a DxDiag: How to gather information on your PC using DxDiag

    Thanks


    Please note the steps above are for PC, if you're playing on a different platform please let us know. 

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