Forum Discussion

4 years ago

Trial period has 9 hrs left but game says trial has ended

I was trying to play online last night (PS5) but unable to connect as I was getting the persistent data message. I tried again this morning to check if it was any better. After starting the game it t...

technical issues

EA_Barry

Community Manager

4 years ago

@Dartastic @austinjg84

Our Advisors can confirm how much trial time you have remaining, thanks.

Click the following link to get started: https://help.ea.com/en/contact-us/

For help with contacting an Advisor, please see this link: https://help.ea.com/en-us/help/faq/contact-ea-help/

Dartastic

New Novice

4 years ago

@EA_Barry Awesome, thank you. Can you please also forward this issue to the right people? This is a super frustrating thing. https://answers.ea.com/t5/Bug-Reports/Bronze-and-silver-stadiums-missing-in-fifa-22-ultimate-team/m-p/10947048#M10714

Dartastic
New Novice
4 years ago
@EA_Barry Chat isn't able to help me on this issue.
"I just consulted with our concerned team for your case but we have not received such cases and there is no issue with the servers too. Sometimes game keep running in the background if they are not closed properly so that could be the reason and I've checked if we can reset the trial hours too but I am afraid there is no such option to reset the trial hours."

My computer was turned off.
- austinjg84
  4 years ago
  I got the following from chat: "Also I have checked your case with our team and would like to inform you that we have been receiving many cases same like you are facing and you just need to wait for some time, this is a known issue to us and our concerned team is working hard to fix the issue."