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The_Tibber's avatar
The_Tibber
4 years ago

Troubleshooting advice for 2042 issues

These problems will be external to BF but can affect the game in some way. Some of these issues are Origin related, using the EA BETA app instead may also resolve Origin related issues. (Not for ste...
tril0dge's avatar
tril0dge
4 years ago
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I just tested around a bit because the game is maxing out my i7 9700k quite heavily and it tested this with the following setup: 

Thread.ProcessorCount 8
Thread.MaxProcessorCount 6
Thread.MinFreeProcessorCount 0
Thread.JobThreadPriority 0

Interesting enough that caused the FPS to be better and way more stable and the CPU wasn't maxing out either ...was around 92-96% usage which made a huge difference. But how can it be, that the game runs better on less threads :D 

Drogenberater's avatar
Drogenberater
4 years ago
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Hi, i tried out your setup on my i7 9700k but it doesnt really change anything at all. All Cores are still maxed out and the game feels like glue.
With my rtx 2080 (at 25-40% max. laod) i cant achieve more than 27-40 fps with heavy drops with 1440p resolution.
No matter if on Low or Ultra settings. 

Dont know why your i7 9700k is working better with this userconfig. than mine.
Tried 5, 6  and 7 on maxprocessorcount.

(I see the changes ingame with Drawscreeninfo)

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Some of these issues are Origin related, using the EA BETA app instead may also resolve Origin related issues. (Not for ste...","body@stringLength":"4028","rawBody":"

These problems will be external to BF but can affect the game in some way.

Some of these issues are Origin related, using the EA BETA app instead may also resolve Origin related issues. (Not for steam users)

Performance issues: (Clear cache, DDU, power cycle)

-Turn your system off completely and unplug it from the mains for 5 min then turn it back on again.

-This guide shows how to clear cache for various setups: https://help.ea.com/en/help/faq/clear-cache-to-fix-problems-with-your-games/

-Some players may use DDU without disconnecting from the internet or using safemode which fails to resolve their issues, please follow this guide: https://www.wagnardsoft.com/content/ddu-guide-tutorial

Input related issues like stuttering: (Remove igo64.dll)

-Ensure Origin is closed.

-Navigate to: C:\\Program Files (x86)\\Origin

-Delete the igo64.dll

-Then load the game to test.

Fail to launch game/ unable to save progress/ unable to connect online in game: (Admin mode, steam download cache, Disable one drive, verify game files)

-To enable amin mode navigate to the game files location (may differ between Steam, Origin, and EA app)

-Right click the Main BF exe and click properties.

-In the Compatibility tab tick the \"Run this program as an administrator\" box and apply.

-Clearing steam download cache can also help games which fail to launch: https://help.steampowered.com/en/faqs/view/6AD7-820D-8BE5-E51F

-To Disable or uninstall OneDrive see this guide. (update: users with VPNs installed may also experience networking issues.)

-To verify game files you can navigate to the game's title page and select its options to repair or verify game files, some game launchers maybe different.

Explanations/findings:

Origin can cause performance issues if the cache is buggy, it really doesnt need to affect the game like this but its what we found out.

Origin Overlay can cause input issues even when disabing the overlay in settings. (especially if you have virtual devices)

Some BF file settings are stored in user documents but sometimes access to those files can be restricted by a lack of permissions; or onedrive syncing with the same directory which leads to the game unable to launch, save settings or connect online.

12th Gen CPU's may cause game crashes at the time of writing this, please check your motherboard BIOS and windows for updates/workarounds.

Any other issues please make a post about your issue and mention that you have tried these solutions.

These soultions above are common for any Battlefield game since the causes are external to the game itself.

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Hi, i tried out your setup on my i7 9700k but it doesnt really change anything at all. All Cores are still maxed out and the game feels like glue.
With my rtx 2080 (at 25-40% max. laod) i cant achieve more than 27-40 fps with heavy drops with 1440p resolution.
No matter if on Low or Ultra settings. 

Dont know why your i7 9700k is working better with this userconfig. than mine.
Tried 5, 6  and 7 on maxprocessorcount.

(I see the changes ingame with Drawscreeninfo)

","body@stringLength":"520","rawBody":"

Hi, i tried out your setup on my i7 9700k but it doesnt really change anything at all. All Cores are still maxed out and the game feels like glue.
With my rtx 2080 (at 25-40% max. laod) i cant achieve more than 27-40 fps with heavy drops with 1440p resolution.
No matter if on Low or Ultra settings. 

Dont know why your i7 9700k is working better with this userconfig. than mine.
Tried 5, 6  and 7 on maxprocessorcount.

(I see the changes ingame with Drawscreeninfo)

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Troubleshooting advice for 2042 issues","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:6860757"},"body":"

Hi,

Another part of performance improvement tips. My CPU is i9-10900KF 10C/20T.

We all know that BF2042 is heavy CPU dependent. This may and will influence DLSS functionality - higher the upscaling is = the higher load on CPU is required, but unfortunatelly there is no space for additional workload... Therefore some of us does not see FPS improvements with DLSS enabled. I have noticed, that playing DLSS=balanced or DLSS=performance my GPU utilization is around 70-80% and CPU utilization is around 30-35%. Something is not right.

Root cause:

By default game is distributing CPU load per physical core count. So in my case I will have only 10 working threads, loaded up to 70%. The remaining 10 threads does nothing.

Fix:

Work needs to be distributed on all available threads. This cannot be achieved from the in-game's console. The only way to influence on that setting is through the User.cfg file (which does not exist by default). However settings that influence the CPU workload distribution are slightly different than it was in former Battlefields:

Create User.cfg in game's installation folder with the following content:

Thread.ProcessorCount <core count here>
Thread.MaxProcessorCount <thread count here>
Thread.MinFreeProcessorCount 0
Thread.JobThreadPriority 0

And now very important note: Thread.MaxProcessorCount cannot consume all available threads. If I set 20 game will crash on startup. Same for 19 and 18. The 17 is the max value I can use. In case of different processors you need to find the maximum possible value for your CPU.

It seems that this variable is not an exact thread count consumed by the game. For my processor, since Thread.MaxProcessorCount 14 load is distributed on ALL 20 threads. What does change from Thread.MaxProcessorCount 14-to-17 is the % of the max load possible for threads to consume.

Finally, my User.cfg looks like below:

Thread.ProcessorCount 10
Thread.MaxProcessorCount 17
Thread.MinFreeProcessorCount 0
Thread.JobThreadPriority 0

And thanks to this I increased GPU load with DLSS, which means higher FPS in the situation when GPU was not maxed out earlier.

Here are some comparison screenshots.

Default settings, DLSS=Quality@3440x1440:

User.cfg settings, DLSS=Quality@3440x1440:

Default settings, DLSS=Performance@3440x1440:

User.cfg settings, DLSS=Performance@3440x1440:

In game's console Thread.* option changes does not take effect in runtime. You need to steer the variables from the User.cfg and start the game to see the difference! And don't get confused by seeing Thread.MaxProcessorCount 8 in game's console. It's the default value, which gets internally overwritten by the core count auto-detection made by game on startup. Unfortunately this auto-detection does not take hyper-threading into account...

Cheers!

UPDATE #1 :

Game's CPU core count auto detection works fine. Use \"Render.DrawScreenInfo true\" in game's console to see details. Core count is a total amount of the Threads. Good! No need to use Thread.ProcessorCount.

The \"Job Threads\" visible on that debug screen are an exact number of threads defined by Thread.MaxProcessorCount in User.cfg. By default it is 8 threads.

","body@stringLength":"4899","rawBody":"

Hi,

Another part of performance improvement tips. My CPU is i9-10900KF 10C/20T.

We all know that BF2042 is heavy CPU dependent. This may and will influence DLSS functionality - higher the upscaling is = the higher load on CPU is required, but unfortunatelly there is no space for additional workload... Therefore some of us does not see FPS improvements with DLSS enabled. I have noticed, that playing DLSS=balanced or DLSS=performance my GPU utilization is around 70-80% and CPU utilization is around 30-35%. Something is not right.

Root cause:

By default game is distributing CPU load per physical core count. So in my case I will have only 10 working threads, loaded up to 70%. The remaining 10 threads does nothing.

Fix:

Work needs to be distributed on all available threads. This cannot be achieved from the in-game's console. The only way to influence on that setting is through the User.cfg file (which does not exist by default). However settings that influence the CPU workload distribution are slightly different than it was in former Battlefields:

Create User.cfg in game's installation folder with the following content:

Thread.ProcessorCount <core count here>
Thread.MaxProcessorCount <thread count here>
Thread.MinFreeProcessorCount 0
Thread.JobThreadPriority 0

And now very important note: Thread.MaxProcessorCount cannot consume all available threads. If I set 20 game will crash on startup. Same for 19 and 18. The 17 is the max value I can use. In case of different processors you need to find the maximum possible value for your CPU.

It seems that this variable is not an exact thread count consumed by the game. For my processor, since Thread.MaxProcessorCount 14 load is distributed on ALL 20 threads. What does change from Thread.MaxProcessorCount 14-to-17 is the % of the max load possible for threads to consume.

Finally, my User.cfg looks like below:

Thread.ProcessorCount 10
Thread.MaxProcessorCount 17
Thread.MinFreeProcessorCount 0
Thread.JobThreadPriority 0

And thanks to this I increased GPU load with DLSS, which means higher FPS in the situation when GPU was not maxed out earlier.

Here are some comparison screenshots.

Default settings, DLSS=Quality@3440x1440:

User.cfg settings, DLSS=Quality@3440x1440:

Default settings, DLSS=Performance@3440x1440:

User.cfg settings, DLSS=Performance@3440x1440:

In game's console Thread.* option changes does not take effect in runtime. You need to steer the variables from the User.cfg and start the game to see the difference! And don't get confused by seeing Thread.MaxProcessorCount 8 in game's console. It's the default value, which gets internally overwritten by the core count auto-detection made by game on startup. Unfortunately this auto-detection does not take hyper-threading into account...

Cheers!

UPDATE #1 :

Game's CPU core count auto detection works fine. Use \"Render.DrawScreenInfo true\" in game's console to see details. Core count is a total amount of the Threads. Good! No need to use Thread.ProcessorCount.

The \"Job Threads\" visible on that debug screen are an exact number of threads defined by Thread.MaxProcessorCount in User.cfg. By default it is 8 threads.

","author":{"__ref":"User:user:1881292"},"isEscalated":null,"postTime":"2021-11-25T11:00:28.748Z"},"ForumReplyMessage:message:6860758":{"__typename":"ForumReplyMessage","id":"message:6860758","revisionNum":1,"uid":6860758,"depth":4,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:battlefield-2042-technical-issues-en"},"conversation":{"__ref":"Conversation:conversation:6860752"},"subject":"Re: Troubleshooting advice for 2042 issues","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:6860758"},"body":"

Thanks @7empePL 


I have problems with my Ryzen 3800x with 8 cores and 16 threads. 

After using a user.cfg the game runs better and not only 9 cores were used now all. 
Cpu usage in avarage raised from 61% to 85% in total
Stuttering is still existing but less often.

With the 3800x i used this config file:

Thread.ProcessorCount 8
Thread.MaxProcessorCount 16
Thread.MinFreeProcessorCount 0
Thread.JobThreadPriority 0

","body@stringLength":"662","rawBody":"

Thanks @7empePL 


I have problems with my Ryzen 3800x with 8 cores and 16 threads. 

After using a user.cfg the game runs better and not only 9 cores were used now all. 
Cpu usage in avarage raised from 61% to 85% in total
Stuttering is still existing but less often.

With the 3800x i used this config file:

Thread.ProcessorCount 8
Thread.MaxProcessorCount 16
Thread.MinFreeProcessorCount 0
Thread.JobThreadPriority 0

","author":{"__ref":"User:user:826568"},"isEscalated":null,"postTime":"2021-11-25T14:10:18.679Z","parent":{"__ref":"ForumReplyMessage:message:6860757"}},"ForumReplyMessage:message:6860759":{"__typename":"ForumReplyMessage","id":"message:6860759","revisionNum":1,"uid":6860759,"depth":5,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:battlefield-2042-technical-issues-en"},"conversation":{"__ref":"Conversation:conversation:6860752"},"subject":"Re: Troubleshooting advice for 2042 issues","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:6860759"},"body":"

@graulesYou're welcome. Also, you can use in-game's \"Render.DrawScreenInfo true\" to see the job threads being used. By default it is 8 on the CPUs with 8+ threads.

Also, what I just found is that game's auto detection of the core count works fine, so we don't have to use Thread.ProcessorCount at all.

Thread.MaxProcessorCount <value> maps to a number of the job threads.

","body@stringLength":"518","rawBody":"

@graulesYou're welcome. Also, you can use in-game's \"Render.DrawScreenInfo true\" to see the job threads being used. By default it is 8 on the CPUs with 8+ threads.

Also, what I just found is that game's auto detection of the core count works fine, so we don't have to use Thread.ProcessorCount at all.

Thread.MaxProcessorCount <value> maps to a number of the job threads.

","author":{"__ref":"User:user:1881292"},"isEscalated":null,"postTime":"2021-11-25T14:15:09.947Z","parent":{"__ref":"ForumReplyMessage:message:6860758"}},"ForumReplyMessage:message:6860760":{"__typename":"ForumReplyMessage","id":"message:6860760","revisionNum":1,"uid":6860760,"depth":6,"hasGivenKudo":false,"subscribed":false,"board":{"__ref":"Forum:board:battlefield-2042-technical-issues-en"},"conversation":{"__ref":"Conversation:conversation:6860752"},"subject":"Re: Troubleshooting advice for 2042 issues","readOnly":false,"editFrozen":false,"moderationData":{"__ref":"ModerationData:moderation_data:6860760"},"body":"

I just tested around a bit because the game is maxing out my i7 9700k quite heavily and it tested this with the following setup: 

Thread.ProcessorCount 8\nThread.MaxProcessorCount 6\nThread.MinFreeProcessorCount 0\nThread.JobThreadPriority 0

Interesting enough that caused the FPS to be better and way more stable and the CPU wasn't maxing out either ...was around 92-96% usage which made a huge difference. But how can it be, that the game runs better on less threads :D 

","body@stringLength":"502","rawBody":"

I just tested around a bit because the game is maxing out my i7 9700k quite heavily and it tested this with the following setup: 

Thread.ProcessorCount 8\nThread.MaxProcessorCount 6\nThread.MinFreeProcessorCount 0\nThread.JobThreadPriority 0

Interesting enough that caused the FPS to be better and way more stable and the CPU wasn't maxing out either ...was around 92-96% usage which made a huge difference. But how can it be, that the game runs better on less threads :D 

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