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B0TJU4N's avatar
B0TJU4N
Not applicable
4 years ago

Unable to connect to EA servers - Steam purchase

I can't connect to ea servers when I try play Battlefield 2042, it gives me an error code 1: 468882297O: 100J: 1004G I can't find anywhere a single person who has the same issue. Can someone help PLE...
technical issues
EA_Leeuw's avatar
EA_Leeuw
Icon for Community Manager rankCommunity Manager
4 years ago

@itsYins, while I totally understand your reasoning behind checking for refund possibilities because you are currently unable to play, this shows that it has nothing to do with the game itself, but with the connection you are playing on; your University internet. It seems like your University internet is blocking the services of Battlefield 2042 and therefore you are unable to go online.

I am afraid that we are not able to help with refunds via the forums nor can we help with refunds of games that are bought via 3rd party resellers, like Steam in this case.

itsYins's avatar
itsYins
Not applicable
4 years ago
@EA_Leeuw Thanks for response, I understand. If I'm not able to receive a refund then I'm not gonna give up just yet.

I'm having my university networking staff look into it. Can you please send me a reference sheet of any ports that need to be opened or anything that I can provide to my IT dept that might help them resolve the issue?

You're prompt and helpful so I really do appreciate you, It's just that this type of modality for support can't be the only way. EA really needs phone support. You+Me+Georgetown University IT on a call could probably resolve this in 5 minutes.
  • EA_Leeuw's avatar
    EA_Leeuw
    Icon for Community Manager rankCommunity Manager
    4 years ago
    @itsYins, thank you. 🙂

    It would indeed be an option to let the network staff take a look into what is happening when the game tries to connect to the EA servers via your Uni network. A good program for this is Wireshark for example, which allows you to 'trace the paths' of the connections that different programs on your PC try to establish

    Unfortunately we do not have a specific reference sheet for port-forwarding for Battlefield 2042. However, there seem to be some '*community made' websites that tell you about potential ports, like https://portforward.com/battlefield-2042/ for example. (*not affiliated with or sponsored by EA.)

    There is a full 24/7 Live Support! You can reach them via https://help.ea.com by either phone, chat or email + we have our Social Channels of EA Help via Twitter and Facebook.

    @Joakim06er, would you perhaps be able to test it with a VPN to see if a forced IP address change solves the issue and allows you to go online? (As I mentioned before, this is of course usually not one of our recommended steps. However, it should shine a light on the topic.)

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