SOLVED (for me at least): I asked my internet provider to restart my router/modem (from their office), and after that BF 2042 has worked fine all the time.- - - I have pre-ordered Battlefield 2042 (gold edition) on my PS5,but I get this error message: "Unable to connect to the EA servers ..." (screenshot attached).I've read that many people have the same problem.I have tried to fix this problem in different ways for over 20 hours all together – Battlefield is my favourite game series, and I've been waiting for a new, modern BF for 8 years.My internet connection is great.Restarted and unplugged everything many times.Deleted the game and downloaded it again.I started another EA game and played an online match, and then tried to log into BF 2042.I changed the DNS.I bought a month subscrition to EA Play – hoping PSN and EA would sort things out (the BF 2042 10 hour trail in EA Play doesn't work either). I also unlinked my PSN-account from the EA account, and then started BF 2042 and linked my PSN-profile again – and that looked promising, but NO. Still the same error message.I've contacted EA, but their customer service is so bad – they send me semi-automatic "answers", like they haven't read what I wrote/explainedThis problem started with Battlefield V about two months ago (after working fine on both PS4 and PS5 since 2018), and then the same problem occured on the BF 2042 Beta, and now for the full Gold edition of BF 2042. Also, BF 1 doesn't work for me anymore (can't play online).I can play online in other EA games, like Battlefront 2, FIFA 21 and UFC 2 (including BF 4).My friends can play this game and have no issues. This problem only occurs for me with these Battlefield games, and I've never had a problem with any PlayStation-game before this.I really don't know what else to do/try. Could you please help me? Thanks!

I actually had some progress right after I posted the previous post - typical!I was able to connect to the EA servers and access/play Battlefield 2042 when I connected my PS5 to internet through a Hotspot on my mobile phone instead of using a cable from my router. I think it's kinda strange that it worked, because the internet speed is much faster with the fiber cable.Anyways, I'm happy I made some progress and that I was able to test the new Battlefield 2042. I will investigate further on how to make it possible to use my normal connetion to play these Battlefield games.Have a nice day!

Yep same this is actually pathetic it doesn't work I can play cod no issues but 2042 doesn't

Having the exact same issue on an Xbox one X, can't connect to the servers 90% of the time and the times I do I just get kicked off them as soon as I try to start a match.

@Thorjussen Good for you mate ,but I am still having the same issue since yesterday its driving me crazy, tryid everything , my Internet connection is fast, and I can play all other games.

@Thorjussen If hot spot worked it means something on your connection to our servers are not working and majority of the time its routing issues with the ISP as its affecting serval games I would reach out to the ISP about this one. /Atic

Thorjussen

4 years ago

"Unable to connect to the EA servers ..." Battlefield 2042 on PS5

SOLVED (for me at least): I asked my internet provider to restart my router/modem (from their office), and after that BF 2042 has worked fine all the time.

- - -

I have pre-ordered Battlefield 2042 (gold edition) on my PS5,

but I get this error message: "Unable to connect to the EA servers ..." (screenshot attached).

I've read that many people have the same problem.

I have tried to fix this problem in different ways for over 20 hours all together – Battlefield is my favourite game series, and I've been waiting for a new, modern BF for 8 years.

My internet connection is great.
Restarted and unplugged everything many times.
Deleted the game and downloaded it again.
I started another EA game and played an online match, and then tried to log into BF 2042.
I changed the DNS.
I bought a month subscrition to EA Play – hoping PSN and EA would sort things out (the BF 2042 10 hour trail in EA Play doesn't work either).
I also unlinked my PSN-account from the EA account, and then started BF 2042 and linked my PSN-profile again – and that looked promising, but NO. Still the same error message.

I've contacted EA, but their customer service is so bad – they send me semi-automatic "answers", like they haven't read what I wrote/explained

This problem started with Battlefield V about two months ago (after working fine on both PS4 and PS5 since 2018), and then the same problem occured on the BF 2042 Beta, and now for the full Gold edition of BF 2042. Also, BF 1 doesn't work for me anymore (can't play online).

I can play online in other EA games, like Battlefront 2, FIFA 21 and UFC 2 (including BF 4).

My friends can play this game and have no issues.

This problem only occurs for me with these Battlefield games, and I've never had a problem with any PlayStation-game before this.

I really don't know what else to do/try. Could you please help me? Thanks!

technical issues

19 Replies

Thorjussen
4 years ago
I actually had some progress right after I posted the previous post - typical!
I was able to connect to the EA servers and access/play Battlefield 2042 when I connected my PS5 to internet through a Hotspot on my mobile phone instead of using a cable from my router. I think it's kinda strange that it worked, because the internet speed is much faster with the fiber cable.
Anyways, I'm happy I made some progress and that I was able to test the new Battlefield 2042. I will investigate further on how to make it possible to use my normal connetion to play these Battlefield games.
Have a nice day!
rubendm101
4 years ago
@Thorjussen Done that, worked for a week during the beta but after getting the gold edition, can't connect, even try wit vpn apps an seem like it works for a time, but today again not connection to servers, error 15, and othe errors. What a piece of crap
sibicommisso
4 years ago
Yep same this is actually pathetic it doesn't work I can play cod no issues but 2042 doesn't
Kalash0208
4 years ago
Having the exact same issue on an Xbox one X, can't connect to the servers 90% of the time and the times I do I just get kicked off them as soon as I try to start a match.
Adamgeddal
4 years ago
@Thorjussen Good for you mate ,but I am still having the same issue since yesterday its driving me crazy, tryid everything , my Internet connection is fast, and I can play all other games.
Adamgeddal
4 years ago
@Thorjussen Tried contacting through a WiFi instead of cable, still didn't work 😑 😒 😕 😐
Putungunu
4 years ago
Same... I am regretting buying this one..
EA_Atic
DICE Team
4 years ago
@Thorjussen If hot spot worked it means something on your connection to our servers are not working and majority of the time its routing issues with the ISP as its affecting serval games I would reach out to the ISP about this one.

/Atic
Rangggaa
4 years ago
@EA_Atic Hey mate I have same issue. Can only connect through mobile hot spot as of today. Been playing for 4 days total on wifi with minimal issues besides the game itself lol never had this issue with Bf5 and please don’t tell me this is my issue because it’s clearly yours. Every other game works on my internet.
joelrcv18
4 years ago
this has nothing to do with our isp it is on your end, all of my other games work just fine. i paid almost $100 in a pre order purchase and now i cant play the campaign or multiplayer. i have re set my password many times with no change at all. how you guys can possibly say its an error on our end is ridiculous. im on a ps5 and have linked my email and phone number to psn and to ea and every time i attempt to open the game i get a login error telling me to change my password, i can log in on your website but i dont even get the option to enter a password when i launch the game. you guys need to fix this, completely unacceptable to try and pass the blame to us.