Forum Discussion

Puregravy's avatar
Puregravy
4 years ago

Unable to connect to the EA servers

I haven't played Battlefield 2042 on my PS5 since its launch due to obvious reasons but not I have come back to the game and encountering an error when opening the game. Error is Unable to connect t...
technical issues
Puregravy's avatar
Puregravy
4 years ago

Can anyone help me with this? EA Support said this was the only way to get this fixed.

EA_Atic's avatar
EA_Atic
Icon for DICE Team rankDICE Team
4 years ago

@Puregravy This is a player helping player forum. Sorry to hear that you got sent here for official EA Support.

Did you try to reinstall the game and clear local and cloud saves for the game?

/Atic

  • Puregravy's avatar
    Puregravy
    4 years ago

    Hi @EA_Atic 

    Yes, I went through this with the EA help agent. Once I reinstalled it and cleared any game data/saves, I opened it but had the same error.

    • EA_Atic's avatar
      EA_Atic
      Icon for DICE Team rankDICE Team
      4 years ago
      @Puregravy Do you have another PS account that you could try to use to see if the same error is happening.

      I assume the game is not installed on external drive?

      /Atic
      • Puregravy's avatar
        Puregravy
        4 years ago

        @EA_Atic I don't have another PlayStation account. And I purchased this game digitally on my PS account so I can't play it on other accounts.

        It is installed on the internal drive of the PS5. I did try to to move it to the M.2 SSS which I installed in the PS5 but I still get the same error.

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