Unable to connect to the EA servers

@EA_Atic My friend said he doesn't have a double NAT and I've just spoken to my ISP and they said I don't have a double NAT.

I looked at the router home page and I can only see one WAN IP.

Would need to talk to the ISP from my understanding your modem would not highlight if you are using double NAT. @Puregravy

/Atic

@EA_Atic I did talk to my ISP as mentioned above and they said I didn't have a double NAT.

@EA_Atic Is there any update with this? I don't know what else to do for this.

Is the game shared with you? @Puregravy

/Atic

@EA_Atic No, I purchased the game on my own PlayStation account.

Do you have a 4g device that you can use as a modem? @Puregravy

It's to figure out if network related, account or the console.

/Atic

@EA_Atic I did use my phone's hotspot when I spoke to the support agent and had the same error.

Was it connected to the WIFI? @Puregravy

/Atic

@EA_Atic It wasn't connected to WiFi. I've got an iPhone so it doesn't use WiFi as a personal hotspot.

What country are you in and what language is your console? @Puregravy

/Atic

@EA_Atic I'm in the UK and the language set on my PS5 is English (United Kingdom)

Can you get your friend to post here also who have the same issue. In the meantime I'm poking our teams. @Puregravy

/Atic

@EA_Atic My friend didn't have the issue. When I logged into my account on his PS5 and tried to play BF2042 the error still appeared. When he switched to his account and tried it, it worked so it sounds more like an account issue.

Ahh thanks for the clarification! @Puregravy

/Atic

@EA_Atic Any update on this? I've left if for a while hoping it would be fixed but nothings changed.

Hi @Puregravy, Bizzar request, we are still looking at the issue.

Can you remove TFA (two factor authentication) on the EA Account, then restart the console, log out and in with the PSN account. Then start Battlefield 2042.

After all that re activated TFA.

I assume you don't have any blockers on your PSN account?

/Atic

@EA_Atic Not aware of any blockers on the account. Never been banned or suspended and I can still go online.

Turned off my 2FA, restarted the console, logged out and back in of PSN. Still getting the same error. Did the normal test on Apex and that let me log in.

Hi @Puregravy, Thanks for the details. Let me poke my team on this.

/Atic

Hi @Puregravy, while my teams are investigating can you reach out to PlayStation support to make sure everything is okay with your PSN account.

/Atic

@EA_Atic Spoke with PS Support about my account and couldn't see any issues with my account. It's never been banned or banned from a game.