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J0P3S's avatar
2 years ago
Solved

Unable to launch any Battlefield game (4, 3, 5 or 2042)

tried: Reinstalling GPU drivers,
reinstalling Visual C++ redistributables
Disable windows firewall and all antivirus and anti malware
Repair the game.
Delete EA app cache
Reinstall EA AntiCheat
Repair EA Anti-cheat
Rebooted 4 ot 5 time already... nothing

All i see in the logs folder is:
C:\ProgramData\EA Desktop\Logs

Logs are attached!

All i see is this:

0	[2023-11-16T23:04:43.380Z]	PID:  3744	TID:  1952	INFO    	(eax::apps::utils::logAppInfo)	[STARTUP] app[EABackgroundService], configurable[false], buildType[opt], env[production], processId[3744]
     1	[2023-11-16T23:04:43.380Z]	PID:  3744	TID:  1952	INFO    	(eax::apps::utils::logAppInfo)	Version: 13.63.0-5576-071800166
     2	[2023-11-16T23:04:43.380Z]	PID:  3744	TID:  1952	INFO    	(eax::apps::utils::logAppInfo)	Command line: [C:\Program Files\Electronic Arts\EA Desktop\EA Desktop\EABackgroundService.exe]
     3	[2023-11-16T23:04:43.392Z]	PID:  3744	TID:  1952	DEBUG   	(eax::apps::experimentation::`anonymous-namespace'::initExperimentBucket)	Experimentation bucket[74]
     4	[2023-11-16T23:04:43.393Z]	PID:  3744	TID:  1392	INFO    	(eax::foundation::security::allowAllUsersReadWriteAccess)	Allowing all users read write access for path [C:\ProgramData\EA Desktop\machine.ini]
     5	[2023-11-16T23:04:43.393Z]	PID:  3744	TID:  1952	DEBUG   	(eax::services::HttpClient::init)	Initializing Http Service
     6	[2023-11-16T23:04:43.413Z]	PID:  3744	TID:  1952	DEBUG   	(eax::services::TelemetryDispatcher::Impl::setCorrelationId)	Using correlationId [21aaf965-6b17-4768-92b4-6a4de9c6d352]
     7	[2023-11-16T23:04:43.436Z]	PID:  3744	TID:  1952	INFO    	(eax::services::TelemetryDispatcher::Impl::setMachineHash)	Machash[0acdf5c8ca2e07d0b6d48be08d7e603908b0a9f2]
     8	[2023-11-16T23:04:43.438Z]	PID:  3744	TID:  1952	INFO    	(eax::apps::experimentation::ExperimentationSystem::refreshExperiments)	ExperimentsStatus=refreshing
     9	[2023-11-16T23:04:43.440Z]	PID:  3744	TID: 15240	VERBOSE 	(eax::services::dispatchRequestAndAttachHandler)	HttpRequest dispatched: url[https://split-evaluator.juno.ea.com/client/get-treatments-with-config?key=client-id&split-names=Reduce_Duplicate_Install_Progress_Message%2cKnown_Version_Patching%2cLink2ea_Run_Eaa_Parallel&attributes={"bucket":74, "appVersionMajor":13, "appVersionMinor":63, "appVersionBuild":0, "appVersionRev":5576}]
    10	[2023-11-16T23:04:43.441Z]	PID:  3744	TID: 15240	VERBOSE 	(eax::services::dispatchRequestAndAttachHandler)	HttpRequest dispatched: url[https://desktop-config.juno.ea.com/globalConfig.json]
    11	[2023-11-16T23:04:44.222Z]	PID:  3744	TID: 15240	VERBOSE 	(eax::services::onHttpRequestCompletion)	HttpRequest completed: url[https://desktop-config.juno.ea.com/globalConfig.json], statusCode[200], fromCache[true]
    12	[2023-11-16T23:04:44.359Z]	PID:  3744	TID: 15240	VERBOSE 	(eax::services::onHttpRequestCompletion)	HttpRequest completed: url[https://split-evaluator.juno.ea.com/client/get-treatments-with-config?key=client-id&split-names=Reduce_Duplicate_Install_Progress_Message%2CKnown_Version_Patching%2CLink2ea_Run_Eaa_Parallel&attributes=%7B%22bucket%22:74, %22appVersionMajor%22:13, %22appVersionMinor%22:63, %22appVersionBuild%22:0, %22appVersionRev%22:5576%7D], statusCode[200], fromCache[false]
    13	[2023-11-16T23:04:44.359Z]	PID:  3744	TID:  2012	DEBUG   	(eax::apps::experimentation::`anonymous-namespace'::parseSplitIoResponse)	[splitio] HTTP 200 url(https://split-evaluator.juno.ea.com/client/get-treatments-with-config?key=client-id&split-names=Reduce_Duplicate_Install_Progress_Message%2CKnown_Version_Patching%2CLink2ea_Run_Eaa_Parallel&attributes=%7B%22bucket%22:74, %22appVersionMajor%22:13, %22appVersionMinor%22:63, %22appVersionBuild%22:0, %22appVersionRev%22:5576%7D) payload({"Reduce_Duplicate_Install_Progress_Message":{"treatment":"control","config":null},"Known_Version_Patching":{"treatment":"off","config":null},"Link2ea_Run_Eaa_Parallel":{"treatment":"on","config":null}})
    14	[2023-11-16T23:04:44.359Z]	PID:  3744	TID:  2012	INFO    	(eax::apps::experimentation::`anonymous-namespace'::applySplitIoTreatments)	ExperimentsStatus=loaded
    15	[2023-11-16T23:04:44.359Z]	PID:  3744	TID:  1952	INFO    	(eax::apps::graphql::init)	GraphQL init: env[url.production], url[https://service-aggregation-layer.juno.ea.com/graphql]
    16	[2023-11-16T23:04:44.359Z]	PID:  3744	TID:  1952	INFO    	(eax::apps::graphql::init)	GraphQL service configured.
    17	[2023-11-16T23:04:44.361Z]	PID:  3744	TID:  1952	DEBUG   	(eax::apps::AppMainCommon::init)	Listening for PowerStateChange events
    18	[2023-11-16T23:04:44.361Z]	PID:  3744	TID:  6812	INFO    	(eax::foundation::security::allowAllUsersReadWriteAccess)	Allowing all users read write access for path [C:\ProgramData\EA Desktop\machine.ini]
    19	[2023-11-16T23:04:44.362Z]	PID:  3744	TID:  1952	DEBUG   	(`anonymous-namespace'::overwriteOriginRegistryKeys)	Overwriting Origin's protocol/client path registry keys (if necessary)
    20	[2023-11-16T23:04:44.363Z]	PID:  3744	TID:  1952	INFO    	(`anonymous-namespace'::overwriteOriginRegistryKeys)	Origin Keys have already been set, no need to reset them.
    21	[2023-11-16T23:04:44.363Z]	PID:  3744	TID:  1952	DEBUG   	(eax::apps::suite::setThirdPartyAvailability)	Changing third party availability, new value[available]
    22	[2023-11-16T23:04:44.365Z]	PID:  3744	TID:  1952	INFO    	(eax::foundation::security::allowAllUsersReadWriteAccess)	Allowing all users read write access for path [C:\ProgramData\Electronic Arts\EA Services\License\]
    23	[2023-11-16T23:04:44.370Z]	PID:  3744	TID:  1952	VERBOSE 	(eax::foundation::messaging::Mailbox::depositMessage)	[Message] --- Mailbox [ContentComponent Outbox], added message [struct eax::domain::messages::content::InstallStoreAdded]
    24	[2023-11-16T23:04:44.383Z]	PID:  3744	TID:  1952	ERROR   	(?)	[grpc] [server_secure_chttp2.cc:81] {"created":"@1700175884.383000000","description":"No address added out of total 2 resolved","file":"D:\p4\grpc\1.22.1\src\src\core\ext\transport\chttp2\server\chttp2_server.cc","file_line":396,"referenced_errors":[{"created":"@1700175884.382000000","description":"Failed to add port to server","file":"D:\p4\grpc\1.22.1\src\src\core\lib\iomgr\tcp_server_windows.cc","file_line":510,"referenced_errors":[{"created":"@1700175884.382000000","description":"OS Error","file":"D:\p4\grpc\1.22.1\src\src\core\lib\iomgr\tcp_server_windows.cc","file_line":201,"os_error":"Unable to retrieve error string","syscall":"bind","wsa_error":10013}]},{"created":"@1700175884.383000000","description":"Failed to add port to server","file":"D:\p4\grpc\1.22.1\src\src\core\lib\iomgr\tcp_server_windows.cc","file_line":510,"referenced_errors":[{"created":"@1700175884.383000000","description":"OS Error","file":"D:\p4\grpc\1.22.1\src\src\core\lib\iomgr\tcp_server_windows.cc","file_line":201,"os_error":"Unable to retrieve error string","syscall":"bind","wsa_error":10013}]}]}
    25	[2023-11-16T23:04:44.386Z]	PID:  3744	TID:  9400	INFO    	(eax::services::TelemetryDispatcher::Impl::logTelemetryEvent)	Telemetry Event: [{"authenticated":false,"criticalOffline":true,"criticality":false,"disableCulling":false,"enabled":true,"offline":false,"optional":false,"params":{"emsg":"[grpc] [server_secure_chttp2.cc:81] {\"created\":\"@1700175884.383000000\",\"description\":\"No address added out of total 2 resolved\",\"file\":\"D:\\p4\\grpc\\1.22.1\\src\\src\\core\\ext\\transport\\chttp2\\server\\chttp2_server.cc\",\"file_line\":396,\"referenced_errors\":[{\"created\":\"@1700175884.382000000\",\"description\":\"Failed to add port to server\",\"file\":\"D:\\p4\\grpc\\1.22.1\\src\\src\\core\\lib\\iomgr\\tcp_server_windows.cc\",\"file_line\":510,\"referenced_errors\":[{\"created\":\"@1700175884.382000000\",\"description\":\"OS Error\",\"file\":\"D:\\p4\\grpc\\1.22.1\\src\\src\\core\\lib\\iomgr\\tcp_server_windows.cc\",\"file_line\":201,\"os_error\":\"Unable to retrieve error string\",\"syscall\":\"bind\",\"wsa_error\":10013}]},{\"created\":\"@1700175884.383000000\",\"description\":\"Failed to add port to server\",\"file\":\"D:\\p4\\grpc\\1.22.1\\src\\src\\core\\lib\\iomgr\\tcp_server_windows.cc\",\"file_line\":510,\"referenced_errors\":[{\"created\":\"@1700175884.383000000\",\"description\":\"OS Error\",\"file\":\"D:\\p4\\grpc\\1.22.1\\src\\src\\core\\lib\\iomgr\\tcp_server_windows.cc\",\"file_line\":201,\"os_error\":\"Unable to retrieve error string\",\"syscall\":\"bind\",\"wsa_error\":10013}]}]}","name":"bgs"},"taxonomy":"ipc.strt.erro","throttleCount":0,"timestamp":"2023-11-16T23:04:44.383","weight":0.0}]
    26	[2023-11-16T23:04:44.386Z]	PID:  3744	TID:  9400	DEBUG   	(eax::services::TelemetryDispatcher::Impl::sendRattEvent)	Sending RATT Telemetry event ipc.strt.erro
    27	[2023-11-16T23:04:44.386Z]	PID:  3744	TID: 15240	VERBOSE 	(eax::services::dispatchRequestAndAttachHandler)	HttpRequest dispatched: url[https://ratt.juno.ea.com/ratt/telm]
    28	[2023-11-16T23:04:44.925Z]	PID:  3744	TID: 15240	VERBOSE 	(eax::services::onHttpRequestCompletion)	HttpRequest completed: url[https://ratt.juno.ea.com/ratt/telm], statusCode[200], fromCache[false]
    29	[2023-11-16T23:04:45.397Z]	PID:  3744	TID:  1952	FATAL   	(eax::services::ipc::IpcServerImpl::runInternal)	Unable to start IPC server[bgs]
    30	[2023-11-16T23:04:45.400Z]	PID:  3744	TID:  1952	ERROR   	(eax::services::exception::ExceptionHandlerClient::Notify)	Whoops!

	************  CRASH DETECTED  ************

    31	[2023-11-16T23:04:45.400Z]	PID:  3744	TID:  1952	ERROR   	(eax::services::exception::ExceptionHandlerClient::Notify)	Gathering information about the crash - this may take some time...
    32	[2023-11-16T23:04:45.983Z]	PID:  3744	TID:  1952	DEBUG   	(eax::services::exception::ExceptionHandlerClient::Notify)	Unhandled notification: id[4]
    33	[2023-11-16T23:04:45.983Z]	PID:  3744	TID:  1952	DEBUG   	(eax::services::exception::ExceptionHandlerClient::Notify)	Unhandled notification: id[5]
    34	[2023-11-16T23:04:46.123Z]	PID:  3744	TID:  1952	INFO    	(eax::services::exception::ExceptionHandlerClient::Notify)	... crash information gathered - generating report...
  • J0P3S's avatar
    J0P3S
    2 years ago

    got all games working with Origin 10.5.119.52718 - 773614 and using methods found in the internet to stop EA app forced install and updates... All works!

    Tried to reinstall EA app and EA app is the culprit

9 Replies

  • Just a little heads up:

    The game worked for 2 months then it stopped working on its own.

    I have windows update service disabled too...

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    2 years ago

    @J0P3S Hey there, moved this over to the technical issues board so that it's in the right place.

    This is a bit of a strange one. Especially as you say the game was working for 2 months and then stopped.

    Did you change anything with your system before the game stopped working?

    Would you mind uploading a DxDiag for us so we can get some more information? If you're unsure on how to do this theres a guide here

  • J0P3S's avatar
    J0P3S
    2 years ago

    I disabled windows updates and firewall because they were giving problems (conflicts with outgoing traffic).

    Only installed 2 games from Amazon gaming page (manhunt 2) and manhunt for pc and 2 steam games. Nothing else

  • @J0P3S Disabled windows update and firewall 2 months ago (which fixed launching games)
  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @J0P3S Other than Battlefield Titles are you having this same issue with any other EA game?
  • J0P3S's avatar
    J0P3S
    2 years ago

    @EA_RtasAll games from EA app just get stuck and won't launch (the process is launched but in the first seconds crashes) and I get back to EA app

  • J0P3S's avatar
    J0P3S
    2 years ago

    got all games working with Origin 10.5.119.52718 - 773614 and using methods found in the internet to stop EA app forced install and updates... All works!

    Tried to reinstall EA app and EA app is the culprit

  • EA_Rtas's avatar
    EA_Rtas
    Icon for Community Manager rankCommunity Manager
    2 years ago
    @J0P3S Fantastic to hear you got it up and running. Let us know if you run into this problem again and we'll be happy to look into it with you.

    See you on the Battlefield!

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