Unable to load into game from ‘play screen’
Unable to load into the game from the All-Out War or Hazard Zone menus. Can click play, find a match, and get the 10 second timer, but after the timer I will get a black screen with the loading symbo...
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series s here, I can join a hazard game which is a new revelation as of day two of me trying to play. I don’t give a crap about hazard it’s such a slap in the face. I’m going to Xbox website Monday and requesting a refund on my account history. I’ll just go buy far cry 6 and play halo online for my shooter fix. I literally can’t join any other game mode and I don’t even get an error to help identify the issue.
EA_Kent
Community Manager
Community ManagerThank you for the updates, everyone.
Can we try changing the DNS on your system to see if that makes any difference? I've seen cases in that past where that can help with similar issues, so I'd like to see if it helps here as well.
If you're on PlayStation 4 you can update the DNS using the steps below:
Spoiler
- Open the PS4 Settings and go to Network
- Select Set Up Internet Connection
- Choose Wi-Fi or LAN Cable depending on how your console is connected to the internet
- Select Custom
- Choose Automatic under IP Address Settings
- Choose Do Not Specify under DHCP Host Name
- Select Manual under DNS Settings
- Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. This is the public Google DNS, but I’ve also seen some people mention that using the public Cloudflare DNS has helped (Primary DNS: 1.1.1.1).
- Select Next
- Choose Automatic under MTU Settings
- Select Do Not Use under Proxy Server
- Select Test Internet Connection to confirm the changes and make sure you can connect.
If you're playing on PS5 you can change the DNS with the following steps:
Spoiler
1. Open your PS5 Settings
2. Select Network
3. Select Settings
4. Select Set Up Internet Connection
5. Choose Set Up Manually
6. Choose WiFi or LAN Cable depending on which type of connection you're using
7. Select DNS
8. Set 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. I've also seen a few people mention that the public Cloudflare DNS can help (Primary DNS: 1.1.1.1).
9. Select Done
If you play on Xbox you can update the DNS using the steps below:
Spoiler
1. Open your Xbox Settings
2. Select General
3. Select Network Settings
4. Select Advanced Settings
5. Select DNS Settings
6. Choose Manual
7. Enter 8.8.8.8 as the Primary DNS and 8.8.4.4 as the Secondary DNS. I've also seen a few people mention that the public Cloudflare DNS can help (Primary DNS: 1.1.1.1)
8. Save the settings changes
If you're on PC you can update your DNS through the Windows TCP/IP Settings. Choosing the Manual option will then let you enter a DNS of your choosing. You can find more info on how to get there at the Microsoft Support website. I usually recommend going with the public Google DNS (Primary DNS: 8.8.8.8; Secondary DNS: 8.8.4.4), but some people have mentioned that using the public Cloudflare DNS can also help (primary DNS: 1.1.1.1)
Let me know if you're still running into the same issues after that. Thanks!
@EA_Kent Hey thanks for the possible solution, but unfortunately I have already tried changing my default DNS to Google's 8.8.8.8 8.8.4.4 without fixing the problem.
- EA_Kent
Gotcha. thanks.
There is something I was hoping to confirm with everyone. Are you only running into this issue when you're trying to join a game with friends, or do you have the same issue when you're playing solo?
- @EA_Kent So i noticed something. I have the bug that i cant join a new match after ive been in 1.
But now i think i found origin to be problem. I Own it on steam.
But when i launch from steam origin would bug out, so i had to run it in admin mode. Then i would get a warning of running in compatability mode on origin. But works 1 match then i needed to restart. But somehow this time i launched bf i didnt get the compatability mode message and now it has worked for 3 matches in a row. I did not change anything so im not sure what fixed it. And also it might come back after i quit game
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