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angela2878's avatar
angela2878
New Rookie
1 day ago
Solved

Verification page

I can't play my game at all. It keeps asking me for a code and it's sending the code to an email that I don't know. I have no idea where the code that is going to authentication app. I have a game th...
  • ElliotLH's avatar
    1 day ago

    Hi angela2878,

    This guide has the steps for you to try updating your account email address yourself (N.B. you'll need to select a verification option, so hopefully you can use SMS instead of email):

    https://help.ea.com/en/articles/security-and-rules/email-settings/ 

    If you aren't able to change it yourself then you will need to continue trying with EA Help, as it's not something anyone here can do for you, unfortunately. 

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