Forum Discussion

New Traveler

3 years ago

[Xbox Series X] crashing, sometimes hard crashes console (since launch)

This crashing on the Xbox Series X|S version of BF2042 on the Xbox Series X console has happened since launch, although one of the first few updates may have greatly increased the frequency of crashe...

technical issues

EA_Atic

DICE Team

3 years ago

@iiisinkyiii quick question is your Xbox plugged into the wall or or do you have surge protector between the Xbox and the wall?

/Atic

iiisinkyiii

New Traveler

3 years ago

@EA_Atic My Xbox is plugged into a surge protector which is plugged into the wall.

EA_Atic
DICE Team
3 years ago
@Forcerecon93 could you try to use the wall plug instead and see if that helps. We seen this affect some players around the world.

/Atic
- iiisinkyiii
  New Traveler
  3 years ago
  @EA_Atic although I've played dozens of other games with no crashing, I will stress test this method for BF2042 today and get back to you.
  - EA_Atic
    DICE Team
    3 years ago
    How did it go? @Forcerecon93
    
    /Atic
- ArcadeHustle
  3 years ago
  @EA_Atic wrote:
  @Forcerecon93could you try to use the wall plug instead and see if that helps. We seen this affect some players around the world.
  
  /Atic
  Hey Atic,
  Happened to me too a few times, my Series X has been re pasted (Noctua thermal compound) and air compressed cleaned, it can run Modern Warfare 2 (MW2019 engine is notoriously resource heavy) for 8 hours straight without a peep.
  I also feed it pure sine wave electricity, ultra clean and regulated via a specialized inverter.
  Might help to reach out to partners at Xbox, you're about to get a large influx of them via Gamepass.
  I have notified Aaron Greenbergh (Xbox) and some DICE folks too.
  Hope this gets resolved soon.