Anyone received the rewards for Launch day issues?

Those on EA app who had outage for the first 12 hours and could not play the game were granted 12x boosters of each kind and free access to season 2 if they had phantom edition pre ordered.

I was one of those effected people and EA has emailed me twice about giving me the reward but yet there is nothing in game or my inbox for me. Anyone even received anything? I have attached the screenshots from these emails but nothing has come.