Banned in BF6 for a year now and getting the funniest reply to my latest appeal

i bought battlefield 6 on october 2025 , palyed the game for a couple hours , then found myself perma banned for reason on november which i didn't realise until december since i dont get tro paly that much. (the usual 3RD party enhancement tools that almost everyone got from waht i saw in discussions) . after countless appeeals with automatice ia generated replies , nothing , then around last april i was even blacoked from appealing. fast forward to yesterday i thought i'd check , turns out im able to appeal again , which i did and to my surprise , i get a reply saying , and i quote "We do not use AI or large language models to make decisions on appeals." and in the same reply to my appeal i see this , and again i quote , "After carefully reviewing your appeal, I have confirmed that the penalty on your account for cheating in EA SPORTS FC 27 was applied correctly and should remain in place." 
so basically i'm appealing for a ban onbattlefield 6 and getting a reply saying my ban in FC 27 will remain in place , the irony is that i dont even own that game so safe to say IA was indeed not used in this reply to my appeal. make it make sense. 
i have giving up on recovering the game a while back, knwoing i'll  never get to have a human check my ban , which i know for a fact in a false positive for whatever reason, but to actually get this kinda reply is just infuriarating.... i will leave a screenshot of the reply , probably won't help much to post here, so maybe  im just venting for paying 70$ for game only to play it 2 hours and be falsely banned.

PS: i tried refunding the game , was denied because i played 2h and 15min when it needs to be less than 2 hours for a refund to be appliable.