Forum Discussion
EA_QueenBee
Community Manager
3 months agoHey Mchell9807,
Unfortunately we can't help with bans here on the forums. I'd recommend reaching out to our terms of service team, they can take a look at this for you.
Mchell9807
3 months agoRising Newcomer
Dear Support Team, I am writing to report an issue I encountered while attempting to create a support case through the EA Help platform. The process consistently results in an error. My account is registered with a 163.com email address, which appears to lack the necessary permissions to submit a case. I would appreciate your assistance in resolving this matter.😑😑