I am in the same boat as you guys. Played 3 hours on the exact same setup as beta, got banned. Support (even the EA employees on the forums) will send you links to the penalty page to appeal. They don't understand that it shows "No history You have no violations or appeals on your account. Submitting the web form to appeal also doesn't work, it redirects to support articles and doesn't create any ticket. I was able to talk to an EA advisor in a chat and they have no clue what to do about it either. Probably will result in a lot of refunds and chargebacks before EA realizes something is actually wrong.
Attached my transcript with EA Advisor, pretty useless.