I've also been threatened by Steam support to stop responding to my open ticket for the refund they refuse to give based on their 2 hour play-time window. I keep trying to explain the game was changed AFTER the 2 hour window and that is out of my control.
They passively threatened to ban me by telling me they cannot help with my ban and including links in our correspondence on how to lift the ban (really, what ban...i wasn't banned...am I now??). I never once mentioned anything about being banned (because I am not banned, and never have been from any game, ever). Only been asking for a refund since they removed bots, that's all.
So...EA isn't the only issue here...so is Steam...Steam is probably more anti-consumer than EA is (since EA can only get away with so much considering it's a publicly traded company and Valve is a private company who has no one to answer to).
This will end up being the very last game I will ever purchase through Steam's platform. I will continue to play whatever Steam games I currently already own & enjoy playing but from now on all new game key purchases will be through other vendors.
Steam not only doesn't care about what the morally correct thing to do is, but in fact went so far as to threaten me to keep my mouth shut and then closes my ticket without asking.