Case in "Waiting on Studio" status for over a month

This is happening to me aswell. My account was hacked, hacker used cheats, support helped me to get the account back but ban is still on place. I subminted an appeal and they just said that the ban is justified (lol). I wrote another appeal and now it is "Waiting on studio" forever. I hate EA and this is last time i gave them any money since they have basically stolen my game and used ignore button on everything. Customer support at it's best... they are supporting criminals and not customers.