Getting in contact with staff
Does anyone know how to directly get into contact with staff at EA? Major problem with game has been unplayable for a month now.
Forum Discussion
What is the problem if I may ask ?
There’s been an issue within the game which is causing me to crash 5 minutes into a match constantly, pretty much tired every fix i could find but nothing has worked. Multiple attempts on forums to get any information on the issue from staff but they have started to ignore any problems related to it. So trying to find a way to directly contact EA to get an official response. It’s a DirectX error with the engine
Hello. Are your Windows updates and graphics card patches up to date?
Have you tried to repair Microsoft Visual C++ to see if that solves your issue ? If not go to your Programs and Features click on all your Microsoft Visual C++ files repair them all first & test, if there's still an issue re-download those files and replace.
If there's still an issue drop the Direct X error Code here, see if anyone else here can help.Cheers for the help but just was trying to find another way to directly contact staff as they have completely ignored this problem as you can see in this post here DXGI_ERROR_DEVICE_REMOVED or DXGI_ERROR_DEVICE_HUNG | EA Forums - 12737991 which is the issue i’m having.
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