Hi percy49,
I'm sorry but bans cannot be reviewed through these forums. It is something that is handled only by EA's Terms of Service team via an appeal.
If you're not sure if an appeal has been created through their webform, try pressing the "Contact Us" button at the end of the guide below, then the option to continue as a guest. This should let you create the appeal and reference your actual account.
https://help.ea.com/en/articles/security-and-rules/locked-banned-suspended-accounts/
While I don't know the actual reason for your ban, since I'm just another player, it's probably not a good idea to play this game on public PCs or Internet Cafes. You just have no real way of knowing what someone has installed on them that can potentially cause problems.
Thanks for your advise. I really tried the link you memtioned many times, but there is no reponse or any case record. I nearly go crazy now....
