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badrolljoe's avatar
badrolljoe
Newcomer
1 hour ago

I got banned!

I got banned from BF6 for using "gameplay enhancements".

No warning, no suspension, just a permanent ban. 

For something so non-specific that I cant even imagine what it is thats being referred to. I've had this EA account since 2013 (Steam account even longer) and in that time I have never had a single warning, suspension or ban (on either platform).  I understand that as a blanket statement, they just mean cheats. But let me say that I have never used any kind of cheats or exploits in any online game. I'm kinda bad at FPS games, but I also simply do not care. 

If an actual human being looked at my stats, they would see theyre not those of someone cheating. I assume its a false positive, but because there is zero transparency I cannot even tell what was flagged as suspicious and remove it. 

On top of this, the process of getting my appeal reviewed is taking weeks. Honestly, I have such little faith in EA that I'm questioning whether I'd bother going back to BF6 if I was able to. 

Considering the state of the game currently, the number of blatant cheaters, heamorraging players..  This just feels like a real kick in the teeth. 

Hopefully if anyone that can help sees this takes pity, otherwise what is anyone meant to do?

2 Replies

  • EA_mplsnow's avatar
    EA_mplsnow
    Icon for Community Manager rankCommunity Manager
    1 hour ago

    Hey badrolljoe​​, 

    If you feel that an action was placed on your account incorrectly, following these steps to create an appeal as you have is the right way forward, so our Terms of Service team can take another look. They're a team of humans who manually review each appeal and have the right tools and records to review this for you, as I'm afraid we're unable to make any changes or discuss account details here on the forums. 

    In the meantime, you can keep an eye on the status of the appeal on your case history page. If the status is Transferred or Waiting on Studio, then the appeal is still under review and has been passed along to the right team. Those statuses usually take a bit longer, so do avoid resuming the appeal until you receive a response to prevent any additional delays. We appreciate your patience during this time! 

  • You got caught cheating.  There is no sympathy for that.  

    Buy a new account and use a new email address.  

    And, get good and stop cheating

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