Need help directly from EA due to unwarranted ban

Hi xllStArLoRdllx,

I'm really sorry, but the only people who can remove a ban are EA's Terms of Service team, following a successful appeal. In this case, all I can suggest is that your brother tries appealing again, since they usually allow three appeals before they'll no longer accept them.

It might be worth keeping in mind, though, that your brother will need to do this himself, as ToS will only talk with the account owner, and they most likely won't give him any in-depth details.