Refund failed
So I pre-ordered Battlefield 6, I requested a refund and received an email stating "Refund failed". And the game is already cancelled from my account. I connected EA support several times, one time ...
Forum Discussion
Thanks for the fast response, yes the amount is deducted from my bank account and as for the refund there was no refund request to my account as per my bank statement when I contacted them. Unfortunately EA Help couldn't resolve the issue, the only thing they could do is provide me a game with the same price. When I asked about the same game they said it can't be the same game as it's still not released.
So until now I can't refund, I can't get the same game and I can't cancel my refund request and return my original purchase
EA_cuervo
Community Manager
Community ManagerI'm really sorry to hear about that. Unfortunately, we're unable to offer you a solution on the forums as we can't process account or billing-related issues through the forums. I strongly encourage you to contact EA Help once again to find a suitable solution.
