Refund failed

Thanks for the fast response, yes the amount is deducted from my bank account and as for the refund there was no refund request to my account as per my bank statement when I contacted them. Unfortunately EA Help couldn't resolve the issue, the only thing they could do is provide me a game with the same price. When I asked about the same game they said it can't be the same game as it's still not released.

So until now I can't refund, I can't get the same game and I can't cancel my refund request and return my original purchase