Forum Discussion

Rising Scout

29 days ago

Solved

Request for Exclusive English Support

Hello,

I would like to express my dissatisfaction with the French support service. After receiving a three-day ban for a single phrase, I acknowledge that I made a mistake, but I strongly disagree with such a ban for just one sentence. My main frustration is that the French support keeps replying to me in French. I only speak English, and I do not fully understand French. I am therefore requesting once and for all to have no further dealings with the French support, and to be directed exclusively to the US or English support team. Is this too much to ask? I expect a clear response and immediate action.

Best regards,

redsec

ElliotLH
28 days ago
Hi KillForFood,

As well as the advice that EA_Shepard has given you, it might also be worth checking that the EA Help site is set to English. It might be set to French for sone reason.

If you scroll to the very bottom of any page on the EA Help site, you should see a language option at the end.

4 Replies

EA_Shepard
Community Manager
29 days ago
KillForFood Hey, that sounds really frustrating for sure. Not getting the support you want can definitely push those buttons. In these cases, you would have to file an appeal if an appeal has already been reviewed, and an answer given, and in the notes, let them know you need English support to email you back.

The forums I am afraid are not the right avenu as we dont really have a way to assaign someone to a case, or make changes to who gets the appeal. That is all handled by the Terms of Service team. CMs only handle the forums. We have no hand in the account issues.
ElliotLH
Hero+
28 days ago
Hi KillForFood,

As well as the advice that EA_Shepard has given you, it might also be worth checking that the EA Help site is set to English. It might be set to French for sone reason.

If you scroll to the very bottom of any page on the EA Help site, you should see a language option at the end.
EA_Shepard
Community Manager
28 days ago
KillForFood This should actually work the way you are requesting if the site forwards it to EN and not another language your end is set to.
KillForFood
Rising Scout
27 days ago
Thank you so much for taking the time to help me and for your thoughtful advice.
I genuinely appreciate the support, patience, and kindness you have shown throughout this discussion. Your suggestion was very helpful, and it means a lot to know that there are people willing to take the time to assist users properly.
Thank you again from the bottom of my heart for your help and your professionalism. It is truly appreciated.
Wishing you all the best.