What exactly did you put in your ticket to Steam mate if you don't mind me asking?. I would like to refund i've had enough 😞
Here’s a clear bulletin-style set of instructions you can post or follow to request a Steam refund for false or misleading marketing (e.g. “developers lied about features that don’t exist in game”):
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🧾 How to Request a Refund on Steam (for False or Misleading Marketing)
Reason: Developers advertised features that do not exist or were falsely represented in the store page or trailers.
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Step 1: Go to Steam Support
1. Open your web browser and go to:
🔗 https://help.steampowered.com
2. Log in with your Steam account.
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Step 2: Select the Game
1. Under “Recent Purchases”, click the game you want to refund.
If you don’t see it there, click “Purchases” and find it in your purchase history.
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Step 3: Choose the Issue
1. Click “I have a question about this purchase” or “It’s not what I expected.”
2. Then choose “I’d like to request a refund.”
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Step 4: Explain the Reason
In the text box, clearly explain why you believe the game was falsely advertised.
Example wording:
> The game’s marketing and store page claimed features (e.g., multiplayer, open world systems, [insert specific features]) that are not present in the actual game.
This constitutes misleading advertising, and I am requesting a refund on the basis of false or deceptive marketing practices.
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Step 5: Submit the Request
Review your submission and click “Submit request.”
You’ll get a confirmation email from Steam Support.
Refunds are typically processed within a few days.
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Extra Tips
Time limit: Steam usually allows refunds within 14 days of purchase and under 2 hours of playtime, but they approve exceptions for false advertising or technical deception.
Evidence helps: If possible, include brief proof (screenshots or quotes) showing the claims vs. reality.
Be concise and polite: Steam staff are more likely to grant refunds when the reason is clear and factual.
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Unfortunately for me I bought on Amazon, and I already got a refund for a digital item on there a couple months ago (antivirus that no longer works in America), so I was told when I contacted Amazon that I couldn't get a refund for this game.
If they don't fix this and revert to previous state this is it for buying EA games full price for me. I've been burned in the past, but at least then they actually reverted some things. This is inexcusable.
drpepper10tm done below steps
Login to Steam Client
Goto Help -> Support -> Purchases -> Battlefield 6 -> "I would like a refund" -> "The game didn't match the Videos and screenshots"
Text:
"The game’s marketing and store page claimed feature (BF6 Portal with full progression) is not present in the actual game. This constitutes misleading advertising, and I am requesting a refund on the basis of false or deceptive marketing practices.
Please see point "FULL PROGRESSION" on page https://www.ea.com/en/games/battlefield/battlefield-6/news/pc-portal-experience
Thanks in advance."
Response:
"We cannot offer a refund of your Steam wallet for this purchase. One of the products exceeds the allowed playtime of 2 hours (the maximum allowed playtime according to our refund policy)."
I'm from Germany.
Getting the same but I'm in the US, so I sorta assumed I was screwed.
Since you are from an EU country, you have a recourse with the Digital Services Act (DSA) and they must respond to these very seriously. Go to https://www.ea.com/legal and use the DSA Enforcement Request. Detail that they advertised and delivered an experience then removed it. You might also highlight how they are now rebranding that to the "Verified User Experience" when previously it was just full progression and experience. If just 1000 official complaints are filed, this will take up EA resources and money, the only thing that they understand. Sadly, there is no easy official form that people outside of the EU have that has real teeth like the DSA has.
I agree. The US does not have a very good legal vehicle to go with on this. The best options we have are to either file disputes with either the BBB which will soon be nothing since EA was sold to a non US group. The next option is for older gamers to utilize bodies like AARP to bring the issues to light. They hate anyone who rips of their members. Lastly only if you have the option you have the method in which you bought the game. Some credit cards have special agreements that you can utilize to get a full refund regardless of what the terms are. You just have to call them and tell them what's going on and provide the evidence. They will handle the rest. At some point I wish EA would just have the conversation with us. I know it wont happen. A triple A company has never done that. This just opens up the door for an indie developer to come in and build something incredible.
