Here in the states, if you purchased on Steam and have more than 2 hours play time they will not refund for this issue. I have tried over and over again and was actually threatened by Steam support to be banned if I continued to ask (I had asked 3 or 4 times explaining that they changed the game AFTER my 2 hour window). They're crooks.
Good luck getting your money back from Steam, if you're one of us who purchased within the first week and had the game changed by EA/Dice after your 2 hour play-time window.
This is what you get with a "game as a service" model which can change the original code of the game at any point in the future instead of a gold retail release for a product that does not change after release other than to add dlc expansions. Bad idea for the consumer, but the digital Steam platform and super fast internet speeds these days makes it so easy to do for the developers.
Steam needs new policies in place to help protect consumers, especially in the U.S., instead of protecting their contractual agreements with their game publishers.
Like a 30 day return policy to be used in cases when advertised or promoted features get removed shortly after release. That 2 hour window policy is clearly not suitable to protect consumers against this sort of bait/switch tactic used by developers/publishers.
I'm in the Netherlands and I have the game through EA itself..same result. No refund for you.
EA (or Steam) terms and conditions do not override local consumer laws. Suggest you check with your local/EU consumer protection bureau.
I bought the game on PS5. They originally denied me my refund because Sony has strict refund policies and it had been 3 months since i bought it + I had played it for 20 hours or so. But, I replied back and said it was a case of misleading/false advertisement, this escalated the case, and they asked for my discussion with EA - I provided screenshots, a few days later, I got my full refund for the game.
If you bought it through EA and they refuse to give you a refund, take screenshots of the entire conversation and screenshot anything that can prove the misleading/false advertisement, and then file a chargeback with your bank. EA legally cannot deny this if you have evidence proving you're right. EA's policies are not above the law.
