Forum Discussion
Dear EA Support,
I am reporting a persistent technical issue preventing me from playing Battlefield 6. The game crashes immediately upon launch, and I have not been able to enter the game despite repeated attempts.
Issue Details:
Platform: Windows 64-bit, Secure Boot enabled.
EA Anti-Cheat (EAAC) is installed but gets unloaded immediately upon game start.
Event logs show that the file system filter for EAAC successfully loads (Event ID 6) but is later uninstalled (Event ID 1).
System logs indicate no other application errors at the time of the crash.
Files Analyzed:
I provided my logs and memory dump (.mdmp) files to ChatGPT for analysis. The key findings were:
The .mdmp file is not a standard crash dump; it is a “system resource exit list” type of dump, showing that EAAC was forcibly unloaded by the system.
There are no exception codes or stack traces in the dump, indicating that the game did not crash due to internal software errors.
Event logs confirm that EAAC was removed before the game process terminated.
Conclusions:
The crash is caused by the system removing EA Anti-Cheat, not by the game itself.
EAAC is being uninstalled by the Windows kernel, leading to the immediate termination of the game.
This issue is not related to Microsoft Defender, and I have already excluded the EAAC folder.
I have attempted all recommended troubleshooting steps (administrator launch, GPU switching, system log checks), but the issue persists.
Given these points, it is clear that I cannot run the game under current conditions. I hope this information helps your technical team diagnose and address the root cause.
Thank you for your assistance.
- ShadowStrikrr14 months agoSeasoned Rookie
the games been crashing for me when i get into a game after about 5 min with no error codes hundreds if not thousands of people are having bugs involving some type of crash super sad it was working fine on launch for me and now i cant even play
- SSJGodGokuBlack4 months agoNew Novice
same here
- frost_28514 months agoSeasoned Novice
Better than mine. I can't even enter the game. Just 5 to 6 seconds after the game was fully loaded and became full-screen, it crashed.