What happened to free battlepass and...

So when this game launched, we were supposed to be compensated with two seasons worth of free battlepass because of all the glitches and problems there were at launch. I had to use my point to access the battlepass this season. Why is that? 

Also, it wants me to upgrade to pro, but I purchased pro when I bought the game. So why am I not pro anymore? I was last season, so are you guys trying to get us to buy pro every season also? If so, I will never buy another game from this company again.