Solved
Account Verification
I started up Battlefield 6 on my Xbox Series X and got child account verification message. I didn't get a solution chatting with Microsoft and EA support. I decided to unlink my Xbox account and link...
Forum Discussion
EA_Aljo
Community Manager
Community ManagerHi there. I'm sorry to say, you'll need to contact an advisor again for help with this. Please use the 'Contact us' button at the bottom of this page to open a case. Thanks!
This is still unsolved and I have more information to provide. EA support won't unlink my Xbox account from the EA account it's currently linked to because I don't have access to it. It is a child account that I never created and would never have had a reason to. I don't know how my Xbox account got linked to this EA account or when it got linked to it. I don't have the email or ID for the child account so support won't do anything to help. I wasted so many hours talking to support and will never buy another EA game.
- EA_Aljo
Hello. The best I can recommend is to try contacting an advisor again. If you can pass account ownership verification, they should be able to help with this. Unfortunately, without verifying you own the account, they won't be able to resolve this.
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